Kevin D’costa
Vasai,Maharshtra
Summary
Professional coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Reliable, adaptable, and prepared to drive impactful outcomes in dynamic environments. Known for flexibility and consistent performance in meeting organizational needs.
Overview
15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages
Work History
Internship Student (Lean Six Sigma Black Belt)
Henry Harvin
Mumbai
03.2025 - 04.2025
- Improved internship experience by efficiently managing assigned tasks and meeting deadlines.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Sorted, organized, and maintained files.
Facility Co-coordinator /Operations/sales
Ileseum Clubs Dosti Westwood County
Mumbai
01.2024 - 12.2024
- Building Maintenance and Repairs- Routine Maintenance and Repairs
- Vendor Management and Procurement -Manage contracts with third-party service providers, including maintenance companies, cleaning services, security firms
- Procurement - Oversee purchasing of equipment, supplies, and services related to building operations
- Budget Management- Develop and manage the facilities budget, ensuring cost-efficiency while maintaining quality services
- Security and Access Control
- Energy Efficiency: Monitor and reduce energy consumption through initiatives like energy-efficient lighting, heating, cooling, and equipment upgrades
- Customer Service
- Communication and Reporting - Provide regular updates to senior management about facility performance, costs, safety, and maintenance needs
- Collaboration: Work closely with other departments (HR, IT, Security, etc.) to ensure the facility meets the needs of the organization
Senior Executive
Kaaera Steels
Mumbai
10.2020 - 11.2023
- Develops and directs the operational strategy, business processes, and systems for overall distribution operations, including order fulfillment, warehousing, inventory management, and transportation
- Project Handled: Eliminating waste from distribution
- Thirty percent reduction of internal order processing times, and improved order accuracy
- Five percent decrease to Cost of Goods Sold
- Ten hours’ time saved for the sales team every week
- 5 hours per month in time savings by eliminating inbound call requests for duplicate copies of invoices
Fitness Consultant
Nitrro Bespoke Fitness (Breach Candy)
Mumbai
08.2017 - 12.2019
- Developing new business relationships through prospecting and leads provided by company
- Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals
- Managing and maintaining all prospect information in CRM database to 100% accuracy
- Providing customer satisfaction and retention support as needed to maintain existing client relationships
- Conducting Fitness test (After Enrollment)
- Up-selling existing customer base with add-on memberships and POS promotional packages
- Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management
Life Style Consultant
Waves Gym (Andheri West)
Mumbai
02.2017 - 07.2017
- Developing new business relationships through prospecting and leads provided by company
- Setting appointments to present membership offerings with a strong emphasis on relationship building and helping the customer achieve their fitness goals
- Managing and maintaining all prospect information in CRM database to 100% accuracy
- Providing customer satisfaction and retention support as needed to maintain existing client relationships
- Conducting Fitness test (After Enrollment)
- Up-selling existing customer base with add-on memberships and POS promotional packages
- Attending weekly meetings, trainings and coaching sessions with direct supervisors and/or senior management
Corporate Trainer
Appco Group
Mumbai
09.2013 - 01.2015
- Selling products and services on behalf of blue-chip companies
- Acquire long term donors for well-known Charities / NGOs, via its door to door sales method and B2B through Human Commercial
- Recruiting personnel to undergo On the Job Training
- Team development through various training sessions to enhance one’s skill
Assistant Manager.
Kotak Mahindra Bank Ltd
Mumbai
11.2011 - 06.2012
- Developing and maintaining banking relationships with a select group of high net worth Non Resident Customers through individualized customer service
- Ensures high levels of customer service orientation and application of bank policy
- Advise Bank customers to enrich the relationships by mobilizing additional funds and sell other fee based products/services based on the current and future customer needs
- Provide complete and comprehensive information on products, services, charges etc
- Proactively to the customer and ensure best services are provided to them
- Manage dormant book/Attrition control/Revival of Below AQB Base
- Providing financial updates viz., related to Equities, Mutual Fund and Insurance
- Helping clients actively in designing their Investment Portfolio on customized basis
- Taking responsibilities for clients’ relationship size with the bank and also to see that clients’ status get upgraded to next level
- Updating and maintaining a comprehensive database
- Carry along all the units involved in the customer service cycle to ensure customer 'DELIGHT'
- Handling Remittances (Core Objective)
- Managing click2remit portal and assisting customers for registering on it
- (For US, UK and Australia)
- Assisting clients for remitting funds through different modes (Wire Transfer from across Globe, Direct and Cheque Transfer from United States, Bank Transfer from United Kingdom and Euro Zones) and providing better rates on approvals from Treasury
- Ensures high levels of customer service orientation and application of bank policy
- Processing of Remittances according to rates applied on USD, GBP, CAD, SGD, AUD, AED, EURO, and Swiss Franc
- Customer communication on offers, Campaigns and Programs
- Transaction support and escalation and coordination intra department
- Adherence to all regulatory, statutory and corporate compliance standards and audit requirements in full
- Knowledge of and understanding about the compliance policies and procedures
Sr. Process Associate
TCS (NKP- Goregaon)
Mumbai
06.2010 - 09.2011
- Maintaining the required productivity and Quality
- Responsible for monitoring clients’ portfolios of investments and advise them on the funds
- Perform the tasks of selling bonds, stocks, and other sorts of investments on behalf of the client
- Determine changes in client’s financial status
- Pay - out of investments, Loan pay off, Direct Transfers in other Financial Companies
- Investment pay-out includes Required Minimum distribution, External Rollovers, Internal Rollover, EFT (Electronic Funds transfer), Home (Checks made payable in hand)
- Global transfer with the help of Swift Codes
- Applications Used: EXP AG, OMNI Station, OMNI Manager, LEGACY, SIEBEL, Transaction Portal and PLAN Rule
Education
Bachelor's of Banking And Insurance - Banking And Insurance
Chinai College of Commerce
Mumbai, India 04.2009 - 12.2009
Skills
Team motivation
Task delegation
Customer service
Time management
Decision-making
Adaptability and flexibility
Team collaboration
Multitasking and organization
Attention to detail
Clear communication
Relationship building
Strategic planning
Workflow management
Project management
Personal Information
- Date of Birth: 09/17/87
- Nationality: Indian – Roman Catholic
- Marital Status: Single
Additional Qualifications
- Lean Six Sigma Black Belt
- Lean Six Sigma Green Belt
- Computer Proficiency: Minitab, Qi Macros, Ms-Office
- Certification in IRDA (Insurance Regulatory and development Authority)
- Certification in Capital Market dealer Module (NSE)
- Strength and Conditioning Coach From Australia Strength and Conditioning Association
Certification
LEAN SIX SIGMA BLACK BELT
Timeline
LEAN SIX SIGMA BLACK BELT
04-2025
Internship Student (Lean Six Sigma Black Belt)
Henry Harvin
03.2025 - 04.2025
Facility Co-coordinator /Operations/sales
Ileseum Clubs Dosti Westwood County
01.2024 - 12.2024
Senior Executive
Kaaera Steels
10.2020 - 11.2023
Fitness Consultant
Nitrro Bespoke Fitness (Breach Candy)
08.2017 - 12.2019
Life Style Consultant
Waves Gym (Andheri West)
02.2017 - 07.2017
Corporate Trainer
Appco Group
09.2013 - 01.2015
Assistant Manager.
Kotak Mahindra Bank Ltd
11.2011 - 06.2012
Sr. Process Associate
TCS (NKP- Goregaon)
06.2010 - 09.2011
Bachelor's of Banking And Insurance - Banking And Insurance
Chinai College of Commerce
04.2009 - 12.2009
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