Kevin Edwards
Avon
Summary
Dynamic professional with a strong background in guest relations and emergency medical services, notably with the Indianapolis Indians. Expert in VIP guest handling and complaint resolution, leveraging exceptional communication and empathy to enhance satisfaction. Proven ability to streamline operations and improve service efficiency, ensuring optimal experiences for all stakeholders.
Experienced with guest interaction and satisfaction, consistently ensuring positive experiences. Utilizes excellent communication and conflict resolution skills to address and resolve guest concerns. Knowledge of hospitality industry standards and practices, backed by track record of reliability and adaptability.
Overview
14
14
years of professional experience
Work History
Guest Relations Associate
Indianapolis Indians
03.2024 - Current
- Developed and maintained positive relationships with guests to enhance overall customer satisfaction.
- Managed guest inquiries and concerns efficiently, ensuring prompt resolution of issues.
- Collaborated with various departments to streamline guest services and improve operational efficiency.
- Facilitated communication between guests and management, fostering transparency and trust.
Fleet Coordinator
Ascension / St Vincent Critical Care Transport
03.2016 - Current
- Coordinated fleet operations to ensure timely and efficient patient transport services.
- Managed scheduling and assignment of transport vehicles and personnel for critical care missions.
- Implemented tracking systems to monitor fleet performance and optimize resource allocation.
- Developed and maintained relationships with external vendors for vehicle maintenance services.
- Analyzed transportation data to identify trends and recommend process improvements.
- Oversaw inventory management of medical equipment within fleet vehicles, ensuring readiness for emergencies.
- Maintained accurate records of all fleet-related expenses, enabling comprehensive cost analysis for budgeting purposes.
- Improved fleet efficiency by implementing preventive maintenance schedules and coordinating timely repairs.
- Boosted fleet utilization rates by continuously monitoring vehicle performance, availability, and need for replacement or repair.
- Implemented GPS tracking technology to monitor vehicle locations, ensuring efficient dispatching and route planning efforts were employed throughout the organization''s operations.
Paramedic
Brown Twp. Fire Department
04.2012 - 12.2019
- Delivered emergency medical care in high-pressure situations, ensuring patient safety and comfort.
- Collaborated with fire department personnel to coordinate efficient rescue operations and enhance response times.
- Conducted thorough assessments of patients to determine immediate medical needs and appropriate interventions.
- Maintained accurate patient records, ensuring compliance with legal and regulatory requirements for documentation.
- Trained new paramedics on protocols, procedures, and equipment usage to promote team competency and effectiveness.
- Participated in community outreach programs to educate the public on emergency preparedness and health awareness.
- Implemented best practices for infection control and safety protocols during patient transport and treatment procedures.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
- Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Education
High School Diploma -
Terre Haute South Vigo High School
Terre Haute, IN 05-1986
Skills
- VIP guest handling
- Strong empathy
- Guest satisfaction focus
- Exceptional communication
- Stress tolerance
- Complaint handling
Indianapolis Indians August Employee of the Month in Guest Relations
Was recognized by the Indianapolis Indians organization as Employee of the Month for August 2024 in Guest Relations.
Languages
English
Full Professional
Timeline
Guest Relations Associate
Indianapolis Indians
03.2024 - Current
Fleet Coordinator
Ascension / St Vincent Critical Care Transport
03.2016 - Current
Paramedic
Brown Twp. Fire Department
04.2012 - 12.2019
High School Diploma -
Terre Haute South Vigo High School