Kevin Edwin

· Complete assessment for the customer’s lending with the bank for customers based in New Zealand.

· Responsible for ensuring the customers lending is within the bank’s loan to value threshold for their property.

· Negotiate with customer on the loans based on their security and income position.

· Verify the income documents for salaried and self- employed customers, check if they are genuine and acceptable within banking policies

· Complete assessment to be approved by credit managers or risk when lending is outside approval threshold.

Experienced with Discharges and New lending for NZ customers (with various kinds of securities) - involved in checking the documents before the settlement takes place through solicitors, and engaged in the payoff and funding of loans into customer accounts with an end to end seamless disbursements.

▪ Proficient in utilizing digital banking platforms and tools to process loan agreements, monitor repayments and accuracy in loan processing.

▪ Act as a backup to the Production Lead in conducting team huddles, solving queries, assigning work, planning for the week with anticipated volumes, work on ATOM & improve efficiency of the team in a tight paced environment.

▪ Additionally, expertise in credit card closures for customers.

• Home loan support for New Zealand customers.
• Dealing with confidential data and working on several software's for generation of documents.
• Engaged with discharges team , which involved in checking the documents for any fraud and faults before the settlement takes place through solicitors over email and phone calls.
• Working with stipulated time frames within SLA, by providing successful work within tight deadlines and fast paced atmosphere.
• I took responsibility for sending daily updates to the team and error reports to ensure an error-free working environment.
• Demonstrated respect , friendliness and willingness to help customers with their home loan applications.