Kevin Fauntleroy
Indianapolis
Summary
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Paradox Lounge
Indianapolis, IN
11.2022 - 04.2026
- Transformed the existing PNC Bank into a Lounge
- Hired the staff for the Lounge
- Prepare weekly schedule
- Oversaw all financial responsibilities of the Lounge
- Directed daily operations, ensuring efficient service delivery and exceptional customer satisfaction.
- Analyzed sales trends to inform strategic decisions and improve overall profitability.
- Managed supplier relationships, negotiating contracts that resulted in favorable terms for the business.
Multi-Unit General Manager
HMS Host - Starbucks
Indianapolis, IN
02.2021 - 11.2022
- Overseeing 3 Starbucks at the international airport and managing approximately 55 employees
- Streamed lined employee-break-system by closing each store for 1 hour per day for restocking and employee break purposes, which keeps the stores open later overall
- Handles all payroll and coordinates all scheduling, managers on a monthly basis, and staff on a weekly basis
- Average ticket is $6.80, raised from $5.25. Ticket time is down to 1:15, starting at 1:45. Speed was improved by training the team to handle “each cup” individually, and not as a singular order
- Instituted a weekly and monthly food and coffee count, which was changed from a quarterly count. Started locking up all cups to avoid theft
- (Reason for looking: Does not find working at the airport to be a reliable business at this time)
Assistant General ManagerRMLS
IHOP
Indianapolis, IN
03.2016 - 01.2021
- Annual Sales Volume: $2.5 MM
- Hired in as a dishwasher. Promoted to a Supervisor in 3 months. Promoted to Manager 3 months later Promoted to Assistant General Manager after another 6 months
- In charge of hiring, scheduling and training. Lowered labor costs from 22.5% to 19% by arranging assignments per staff member, to have the lower wage members do the cooking only in peak times, and making the managers do it in slower times
- Arranged “bully rallies,” to focus sales on certain items, avoiding expiration or overstock. In turn, lowered food costs
- (Reason for leaving: Resigned with two weeks’ notice after being recruited by McDonald’s)
Owner and Chef
Fauntleroy Catering
Kansas City, KS
12.2006 - 02.2016
- Annual Sales Volume: $80,000 in profit
- I worked at General Electric full time. Catered on the weekends
- Focused on Louisiana Southern style, and all from scratch
- Managed eight employees as the co-owner
- Services banquets, weddings, and other events
- (Reason for leaving: Closed business due to divorce and moved to Indianapolis for a fresh start)
Education
High School Diploma -
Mergenthaler Vocational Tech
Baltimore, MDculinary degree
L'Ecole Culinary College
Kansas City, MOA.G.E Specialist
United States Air Force
Pope Army Airfield, NCSkills
- Leadership and team building
- Problem resolution
- Operations management
- Employee scheduling
- P&L management
- Labor cost controls
- Efficient multi-tasker
- Customer relations
- Inventory control
Certification
- Manager ServSafe Certification, Certificate Number 25884216 Expiration 07/02/2029
- Liquor License Permit Number BR1947936 Expiration Date 06/03/2026
Additional Experience
- General ElectricTeam Lead (full time)Kansas City, MO 2008 - 2015
- Applebee’s Manager (full time)Kansas City, MO 1997 - 2008
Timeline
General Manager
Paradox Lounge
11.2022 - 04.2026
Multi-Unit General Manager
HMS Host - Starbucks
02.2021 - 11.2022
Assistant General ManagerRMLS
IHOP
03.2016 - 01.2021
Owner and Chef
Fauntleroy Catering
12.2006 - 02.2016
culinary degree
L'Ecole Culinary College
A.G.E Specialist
United States Air Force
High School Diploma -
Mergenthaler Vocational Tech