Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kevin Good

Wolcottville,IN

Summary

Dynamic Operations Manager with a proven track record at FedEx Freight, excelling in team leadership and problem-solving. Spearheaded process improvements that enhanced efficiency and reduced delays. Developed impactful training programs, fostering a culture of continuous improvement while ensuring compliance with safety regulations. Committed to delivering exceptional customer service and operational excellence.

Overview

28
28
years of professional experience

Work History

Operations Manager

FedEx Freight
07.2018 - Current
  • Streamlined operational workflows to enhance overall efficiency and reduce delays.
  • Led cross-functional teams to implement process improvements in freight handling and logistics.
  • Developed training programs for staff, increasing productivity and fostering a culture of continuous improvement.
  • Analyzed performance metrics to identify trends, driving strategic decision-making for operational enhancements.

Driver Advisor

FedEx Freight
06.2016 - 07.2018


  • Ensured compliance with safety regulations and company policies during all driving operations.
  • Trained new drivers on operational procedures, safety protocols, and best practices.
  • Conducted vehicle inspections to maintain fleet reliability and adherence to maintenance schedules.
  • Voluntary Member of the Michigan Trucking Association Board and helped with the design of the Michigan Truck Driving Championships Skills course.

Operations Supervisor

FedEx Freight
06.2007 - 07.2016
  • Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
  • Trained and mentored staff, enhancing team performance and operational knowledge.
  • Streamlined workflows by implementing process improvements, reducing downtime and enhancing productivity.

City Driver

FedEx Freight
07.2004 - 06.2007
  • Operated delivery vehicle efficiently, ensuring timely transportation of goods across designated routes.
  • Conducted routine vehicle inspections to maintain safety and compliance standards.
  • Collaborated with dispatch team to optimize delivery schedules and routes.
  • Assisted in training new drivers on company policies and safe driving practices.

City Driver

American Freightways
08.1997 - 07.2004
  • Increased overall company reputation through consistent demonstration of professionalism both on the roadways and during customer interactions.
  • Conducted thorough pre-trip inspections, identifying potential issues before they became problematic on the road.
  • Facilitated successful deliveries by verifying shipment details upon arrival at destination points for accuracy confirmation.
  • Managed timely completion of assigned tasks despite weather challenges or other unforeseen obstacles throughout the day.
  • Provided exceptional customer service during pickups and deliveries by addressing questions or concerns promptly according to company guidelines.

Education

Elmhurst High School
Ft.Wayne, IN

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Decision-making
  • Employee relations and conflict resolution
  • Staff training
  • Performance monitoring

Accomplishments

  • Earned the “Five Star” Award in 2017
  • Member of the FRE teams PSP awards in FY24, FY21
  • 7X Bravo Zulu awards
  • 2X Extra Mile awards

Timeline

Operations Manager

FedEx Freight
07.2018 - Current

Driver Advisor

FedEx Freight
06.2016 - 07.2018

Operations Supervisor

FedEx Freight
06.2007 - 07.2016

City Driver

FedEx Freight
07.2004 - 06.2007

City Driver

American Freightways
08.1997 - 07.2004

Elmhurst High School

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Kevin Good