Kevin Graham
Edinburgh
Summary
Dedicated CSOC Operator with expertise in security monitoring and incident response. Strong situational awareness and problem-solving skills ensure effective management of security systems. Committed to fostering a safe environment through proactive measures and clear communication.
Overview
7
7
years of professional experience
Work History
CSOC Operator
Allied Universal Security Services
Columbus
09.2018 - Current
- Monitored security systems and surveillance feeds for anomalies.
- Responded to alarms and incidents with urgency and precision.
- Coordinated communication between security personnel and emergency services.
- Documented incidents and prepared detailed reports to inform management decision-making.
- Managed access control systems to regulate entry points effectively.
- Participated in Root Cause Analysis investigations for any incidents involving safety or environmental concerns.
- Maintained and operated control systems, ensuring efficient monitoring of alarms, prompt response to emergencies, and effective troubleshooting of equipment failures.
- Executed work orders issued by supervisors according to established guidelines.
- Coordinated with other departments to ensure safe working environment during shift operations.
- Communicated effectively with co-workers concerning operational issues that may arise during shift changeovers or while on duty.
- Reviewed incident reports for accuracy and completeness before submitting them to management.
- Maintained high levels of alertness throughout shifts.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Identified suspicious activity to determine appropriate response.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified process anomalies and took corrective action when appropriate.
- Assisted in developing security procedures to improve overall operational safety and effectiveness.
Education
GED -
Columbus North High School
Columbus, IN08-1994
Skills
- Incident management
- Security monitoring
- Intrusion detection analysis
- Penetration testing expertise
- Access control
- Identity management
- Operational security protocols
- Risk assessment and mitigation
- Data privacy regulations
- Compliance standards
- Situational awareness
- Problem solving
- Attention to detail
- Team collaboration
- Collaboration with law enforcement
- Communication skills
Accomplishments
Allied Universal 2024 Employee of the year
Affiliations
Volunteer Fireman 1990 - 2003
Timeline
CSOC Operator
Allied Universal Security Services
09.2018 - Current
GED -
Columbus North High School