Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Hileman

Kevin Hileman

Indianapolis,IN

Summary

Dynamic General Manager with a proven track record at Central Rent A Crane, excelling in effective team management and process optimization. Spearheaded strategies that boosted sales, growth, and profitability while enhancing employee development. Renowned for conflict resolution and risk management, fostering strong client relationships and achieving high customer satisfaction.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, safety, and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

General Manager

Central Rent A Crane
03.2025 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Reported issues to higher management with great detail.

Branch Manager

Central Rent A Crane
02.2018 - 03.2025
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Complied with regulatory guidelines and requirements.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.

Operations Manager

Central Rent A Crane
02.2014 - 02.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Dispatcher

Central Rent A Crane
02.2011 - 02.2014
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Contributed to community safety initiatives, providing expert advice on emergency preparedness.

Crane Operator

IUOE Local 103
05.1999 - 02.2011
  • Performed daily safety checks to achieve safe operating condition of equipment.
  • Calculated appropriate size and weight distribution to safely manage load.
  • Excelled under pressure by safely executing demanding lifts in challenging weather conditions and tight spaces.
  • Operated large cranes to lift and move materials with precision and accuracy.
  • Used hand signals, verbal communication and radio to reduce risks in coordinating crane movements.
  • Achieved strong reputation for reliability among supervisors, leading to increased responsibility for critical lifts on high-profile projects.
  • Assisted in training new crane operators, sharing knowledge of best practices and providing guidance for skill development.
  • Consistently met or exceeded lifting capacity targets while maintaining the highest level of safety during all operations.
  • Used troubleshooting and resolution skills to address crane-related malfunctions while minimizing downtime.

Education

Southwood High School
Wabash, IN

Skills

  • Effective team management
  • Conflict resolution
  • Process optimization leadership
  • Collaborative team member
  • Employee development
  • Project management
  • Efficient facility coordination
  • Sales performance analysis
  • Procurement sourcing
  • Risk management
  • Effective leader
  • Training and coaching

Timeline

General Manager

Central Rent A Crane
03.2025 - Current

Branch Manager

Central Rent A Crane
02.2018 - 03.2025

Operations Manager

Central Rent A Crane
02.2014 - 02.2018

Dispatcher

Central Rent A Crane
02.2011 - 02.2014

Crane Operator

IUOE Local 103
05.1999 - 02.2011

Southwood High School

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Kevin Hileman