Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
2008
2008
years of post-secondary education
Work History
Casino Table Games Dealer
Harrah's Hoosier Park Racing & Casino
Anderson
09.2021 - 12.2025
Table Games Shift Manager
Seven Cedars Casino
Sequim
01.2014 - 06.2020
Supervised table game operations and ensured compliance with gaming regulations.
Trained and mentored team members on game rules and customer service standards.
Coordinated shift schedules and managed staff assignments for optimal coverage.
Ensured guest satisfaction in the event of any dispute or discrepancy.
Implemented operational procedures to enhance efficiency in game management.
Assisted in developing training materials for new employees in table games department.
Resolved disputes between players and dealers in an efficient manner.
Identified opportunities to reduce expenses without compromising quality of service provided.
Implemented promotions designed to increase profitability while maintaining customer service standards.
Table Games Dealer
Seven Cedars Casino
Sequim
01.2014 - 11.2016
Dealt cards and managed table games with precision and efficiency.
Ensured compliance with gaming regulations and internal policies.
Provided exceptional customer service to enhance guest experience.
Electrical Assembler
Boeing
Renton
11.2012 - 06.2013
Assembled electrical components following detailed blueprints and specifications.
Operated hand tools and machinery to complete assembly tasks efficiently.
Conducted quality checks on assembled parts to ensure compliance with standards.