Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Jackson

Indianapolis

Summary

Experienced customer service and delivery professional with a proven track record spanning 16 years. Thrives in fast-paced environments, quickly adapting to new challenges and delivering exceptional results. Passionate about providing top-notch service, consistently exceeding expectations and building strong relationships. Adept at problem-solving and maintaining a positive attitude under pressure for a seamless customer experience.

Overview

28
28
years of professional experience

Work History

Operations Manager

Waste Managment (WM)
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Document Destruction Driver

Rays Trash
09.2017 - 09.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Obtained signatures from customers upon delivery of goods.
  • Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.

Courier

Racer Cartage Logistics
10.2010 - 09.2017
  • Maintain records: Vehicle logs and records of cargo in accordance with regulations
  • Load and unload trucks, vans, or automobiles
  • Verify the contents of inventory loads against shipping papers
  • Report delays, accidents, or other traffic and transportation situations to base
  • Obey traffic laws and follow established traffic and transportation procedures
  • Pull and sort all packages and make sure they get to their final destinations
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.

Courier

Now Courier
04.2009 - 11.2010
  • Verify contents of inventory deliveries
  • Delivery of medical supplies, equipment, and medications to facilities and homes
  • Maintain medical records of signatures and paperwork

Sales/Delivery/Installation

HH Gregg
07.1997 - 04.2009
  • Sales and installation of appliances and electronics
  • Fine Lines installation of high end appliances in custom homes
  • Delivery to customer homes
  • Maintaining records of customer signatures and paperwork

Education

High School Diploma - business

Bethel High School
Bethel, OK
05.1994

Skills

  • Positive Attitude
  • Reliable
  • Health and safety complianc
  • Operations management
  • Staff management
  • Policies and procedures implementation
  • Maintaining compliance
  • Attention to detail
  • Team leadership

Timeline

Operations Manager

Waste Managment (WM)
01.2023 - Current

Document Destruction Driver

Rays Trash
09.2017 - 09.2022

Courier

Racer Cartage Logistics
10.2010 - 09.2017

Courier

Now Courier
04.2009 - 11.2010

Sales/Delivery/Installation

HH Gregg
07.1997 - 04.2009

High School Diploma - business

Bethel High School

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Kevin Jackson