Kevin Joel
Bengaluru,KA
Summary
Dynamic inbound sales representative with a proven track record at Accenture Solutions, consistently exceeding sales goals and enhancing customer satisfaction. Skilled in high-volume call management and relationship building, I leverage CRM tools to drive results and foster client loyalty, ensuring effective communication and tailored solutions.
Overview
11
11
years of professional experience
Work History
Inbound Sales Representative
Accenture Solutions Private
07.2018 - Current
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by [Number]%.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
Inbound Sales Representative
Aegis Limited
09.2016 - 12.2017
- Utilized CRM software to track interactions and follow-ups, ensuring consistent customer outreach.
- Developed rapport with clients through effective listening and tailored solutions, fostering trust and loyalty.
- Analyzed customer feedback to identify trends, contributing to product development discussions for better offerings.
- Participated in training sessions to enhance sales techniques and product knowledge, boosting overall performance.
Inbound Sales Representative
Concentrix
12.2016 - 05.2017
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
Inbound Sales Representative
K12 Techno Services
09.2014 - 08.2016
- Responded to inbound inquiries, providing accurate information about educational products and services.
- Assisted potential customers in understanding enrollment processes, improving customer satisfaction.
- Conducted product demonstrations to highlight features and benefits, enhancing engagement with prospects.
- Collaborated with team members to refine sales scripts, increasing effectiveness of communication strategies.
Education
Arts
Sheshadripuram College Of Arts
03-2012
Bachelor of Arts - SSLC
St Mary's Convent
Bengaluru, India12-2010
Skills
- Inbound sales
- High-volume call centers
- Goal oriented
- Customer relationship building
Languages
Tamil
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Inbound Sales Representative
Accenture Solutions Private
07.2018 - Current
Inbound Sales Representative
Concentrix
12.2016 - 05.2017
Inbound Sales Representative
Aegis Limited
09.2016 - 12.2017
Inbound Sales Representative
K12 Techno Services
09.2014 - 08.2016
Arts
Sheshadripuram College Of Arts
Bachelor of Arts - SSLC
St Mary's Convent