Kevin Koshy GEORGE

Troubleshooting: Responding to player inquiries regarding technical problems such as game crashes, installation issues, performance optimization, and connectivity problems.
Guidance and Instructions: Providing step-by-step instructions to players on how to resolve technical issues or gameplay difficulties.
Diagnosis: Identifying the root cause of technical problems by analyzing player reports and system logs.
Bug Reporting: Documenting and reporting bugs or glitches encountered by players to the development team for further investigation and resolution.
Escalation Handling: Escalating complex technical issues to higher-level support or development teams for specialized assistance.

• Verified customer returns eligibility and authorized returns in compliance with company policies at Hudson's Bay and Saks Fifth Avenue physical stores.
• Assisted customers in redeeming coupon codes during in-store transactions, ensuring a seamless shopping experience.
• Collaborated effectively with store associates to streamline the return authorization process and improve customer satisfaction.
• Maintained accuracy and attention to detail in processing transactions and adhering to retail policies and procedures.

Technical Support Executive, Concentrix (Adobe)

• Provided troubleshooting and technical support for Adobe Acrobat Software, resolving bugs and system issues to ensure seamless operation for customers.
• Guided customers through basic troubleshooting steps and remotely accessed their systems to adjust settings and configurations for optimal software performance.
• Addressed customer inquiries regarding product features, offers, and related queries, ensuring a satisfactory resolution to enhance customer experience.

Customer Retention Agent, Concentrix (Adobe)

• Engaged with customers to understand their needs and preferences regarding Adobe software, aiming to enhance customer satisfaction and loyalty.
• Implemented retention strategies, including upselling and offering better deals, to encourage continued subscription or service usage.
• Investigated reasons for customer dissatisfaction and provided solutions, escalating technical issues to appropriate departments for resolution when necessary.