Kevin M. Anderson
Indianapolis
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Leslie’s Pools
04.2022 - Current
- Opening and closing the store (counting money, bank deposits, price changes, spot counts, online orders, bank deposits, setting alarm and locking store)
- Store scheduling and on occasion assist in scheduling for other stores
- Assisting customers
- Answering phone calls and assisting customers over the phone
- Running water tests and providing solutions to correct their water
- Carrying out large items for customers
- Assist in training new hires for Indy market
- Assist with store inventory
- Help cover other stores in Indy market as needed
- Supervisor: Harry Sering 317-257-7911
Customer Care Specialist
Navient
01.2020 - 10.2021
- Handling all inbound and outbound phone calls
- Managing borrower’s accounts both Department of Education loans and Commercial loans
- Providing options and programs for borrowers, such as loan forgiveness programs, deferments, forbearances, etc
- Assist team members as needed
- Supervisor: Lori Sachs; Lori.Sachs@navient.com
Operations Support Team Lead
Cabela’s
06.2018 - 12.2019
- Managing asset protection standards for the entire store
- Managing two part-time employees
- Handle scheduling for department
- Assist with special events for the store
- Promoting Cabela’s Club credit cards and loading/unloading of credit card machines
- Responsible for inventory accuracy
- Responsible for safety in store
- Responsible for investigation of cash variances for whole store
- Responsible for all gift card creations and verification process
- Responsible for ATF compliance
- Interact with customers and assist with their needs
- Responsible for internal and external investigations of theft
- Supervisor: Matt Davis; (317) 565-6400; Matthew.Davis@cabelas.com
Chief Engineer
Hampton Inn
02.2017 - 06.2018
- Managing Maintenance Helper and a work study student from local high school
- Manage schedules for department
- Responsible for maintenance of entire hotel
- Take care of all equipment for hotel (PTACs, dryers, washers, hot water heaters, etc.)
- Take care of service tickets submitted by customers
- Supervisor: Stephanie Shah; (317) 843-1100
Clerk, Range Safety Officer, NRA Instructor
Point Blank, Range & Gun Shop
07.2016 - 04.2018
- Cover range counter to assist in customer needs and provide insight on firearm rentals
- Complete necessary paper work with firearm purchases
- Preforming second and third checks on Form 4473
- Preforming gun and inventory audits
- Cover Range Safety Officer position on the range and assist customers on the range
- Help in daily functions of store
- Interact with customers and assist with their needs
- Supervisor: Sean Rink; (317) 413-6474; srink@shootpointblank.com
Maintenance Helper
Hampton Inn
01.2017 - 02.2017
- Preventive maintenance for hotel rooms
- Aid Chief Engineer in duties around the hotel
- Take care of service tickets submitted by customers
- Supervisor: Radell Green; (317) 843-1100
Project Team Specialist – Solar Team
Best Buy, D-14 Project Team
05.2012 - 05.2016
- Worked with team of 8 people to set the planograms for all areas of the store
- Covered stores from Kokomo, IN to Bloomington, IN
- Set up displays and instructed the sales teams at the stores on how to operate and maintain displays
- Checked functionality of displays
- Worked with vendor representatives
- Interacted with customers and assisted with their needs
- Required on hand alterations for some displays to fit in desired areas
- Supervisor: Steve Lindway; (317) 413-6474; Steve.Lindway@bestbuy.com
Product Processing Specialist
Best Buy, Inventory Department
04.2009 - 05.2012
- Received product into the building from the company and from UPS or FedEx
- Shipped product to other stores through the company and through UPS and FedEx
- Trained new hires in Product Processing and Loss Prevention
- Assisted with store level operations of the online ordering systems
- Performed price audits every morning
- Assist with inventory counts
- Secure product as needed by standards
- Interacted with customers during peak business hours
- Offered carry out services for customers who needed assistance
- Assisted Loss Prevention
- Supervisor: Mark Cumpston; (317) 841-0711; Mark.Cumpston@bestbuy.com
Adventure Trails Director/Camp Counselor
Boy Scouts of America, Webelos Adventure Camp
06.2009 - 08.2010
- Oversaw the daily functions of three different areas: Fort Miami, Indian Village, and T.A.C
- (Think and Act Course)
- Managed 7 members of staff including 3 Counselors in Training
- Trained instructors for throwing tomahawks using the Boy Scout of America training standards
- Trained instructors as spotters for climbing course using Boy Scout of America training standards
- Taught leaders spotter training
- Planned and managed camp events and activities
- Taught outdoor skills including fire safety to campers
- Helped campers to earn various badges and the three ranks of Firecrafter
- Filled in for the Shooting Sports Director for two weeks running BBs and Archery ranges
- Supervisor: Karen Goth; (765) 730-1549; kgoth@iquest.net
Media Specialist
Best Buy, Media Department
10.2007 - 04.2009
- Worked with representatives from various vendors
- Assisted customers with locating DVDs and CDs
- Assisted customers within the Video Game, Digital Cameras, and MP3 Departments
- Filed DVDs, CDs and video games in line
- Assisted in Loss Prevention throughout the store
- Supervisor: Blake Williams, Retired
Education
Department of History
Indiana University Purdue University Indianapolis
Indianapolis, INCore 40 Diploma -
North Central High School
Indianapolis, IN05.2005
Skills
- Proficient POS System
- Microsoft Office Suite
- Organize and lead activities
- Camping and outdoor techniques
- Problem-Solving
- Customer Service and Engagement
- Power tools
- Hand tools
- American Red Cross First Aid/ CPR/AED experience
Accomplishments
- SAFETY AWARD FOR CIVIL WAR UNIT, 2014
- Eagle Scout, 2005
- Minisino, 2005
- Vigil Honor, 2004
- Firecrafter, 2002
Activities
- GSSF (Glock Sports Shooting Foundation) Member, 2016 - present
- Civil War Living Historian, Ohio Valley Civil War Association Member, 2009 - present
- 1st Ohio Light Artillery, 2011 - present
- U.S. Signal Corp & Military Telegraph, 2010 - present
- Western Sharpshooters, 2010 - present
- 19th US Regular Infantry, 2009 - present
- Boy Scouts, Volunteer, 2008 - present
- Boy Scouts of America, 13 Year Member, 1993 - 2008
Timeline
Assistant Store Manager
Leslie’s Pools
04.2022 - Current
Customer Care Specialist
Navient
01.2020 - 10.2021
Operations Support Team Lead
Cabela’s
06.2018 - 12.2019
Chief Engineer
Hampton Inn
02.2017 - 06.2018
Maintenance Helper
Hampton Inn
01.2017 - 02.2017
Clerk, Range Safety Officer, NRA Instructor
Point Blank, Range & Gun Shop
07.2016 - 04.2018
Project Team Specialist – Solar Team
Best Buy, D-14 Project Team
05.2012 - 05.2016
Adventure Trails Director/Camp Counselor
Boy Scouts of America, Webelos Adventure Camp
06.2009 - 08.2010
Product Processing Specialist
Best Buy, Inventory Department
04.2009 - 05.2012
Media Specialist
Best Buy, Media Department
10.2007 - 04.2009
Core 40 Diploma -
North Central High School
Department of History
Indiana University Purdue University Indianapolis
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