Kevin McCoy
Westfield
Summary
Dynamic operations professional excelling in customer service and problem-solving. Enhanced customer satisfaction through effective issue resolution and collaboration with teams. Recognized for improving safety protocols and driving operational efficiency, showcasing strong attention to detail and teamwork skills.
Overview
2
2
years of professional experience
Work History
Operations Team Member
LA Fitness
10.2024 - Current
- Resolved customer issues promptly, maintaining a high level of satisfaction and loyalty.
- Collaborated with cross-functional teams to address operational challenges and improve overall efficiency.
- Ensured adherence to safety protocols within the workplace, reducing incidents of injuries or accidents significantly.
- Gathered, organized and input information into digital database.
Retail Sales Team Lead
Rally House
09.2023 - 08.2024
- Increased sales volume by effectively training and motivating retail sales team members.
- Spearheaded in-store promotions, driving foot traffic and increasing overall sales revenue.
- Fostered a positive work environment through effective communication.
Front Desk Representative
Carmel Total Fitness
10.2022 - 08.2023
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
Education
Associate of Science - Informatics
Ivy Tech Community College
Noblesville, IN05-2026
High School Diploma -
Pinckney Community High School
Pinckney, MI05-2020
Skills
- Customer service
- Verbal and written communication
- Relationship building
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Attention to detail
Timeline
Operations Team Member
LA Fitness
10.2024 - Current
Retail Sales Team Lead
Rally House
09.2023 - 08.2024
Front Desk Representative
Carmel Total Fitness
10.2022 - 08.2023
Associate of Science - Informatics
Ivy Tech Community College
High School Diploma -
Pinckney Community High School
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