Kevin Nelson
Crown Point
Summary
Dedicated professional skilled in managing daily operations and resolving customer complaints. Strong background in safety compliance and team supervision, aiming to elevate service standards and foster long-term client partnerships.
Overview
19
19
years of professional experience
Work History
Owner
K&N Commercial Cleaning
Crown Point
10.2010 - Current
- Managed daily operations for a commercial cleaning business.
- Supervised cleaning teams to deliver high-quality service and meet client expectations.
- Developed client relationships to understand cleaning needs and preferences.
- Maintained strong client relationships through attentive and responsive customer service.
- Resolved customer complaints promptly to enhance satisfaction and retention.
- Scheduled and coordinated cleaning assignments to maximize efficiency.
- Implemented training programs for new staff on cleaning techniques.
- Procured cleaning supplies and maintained inventory levels effectively.
- Created safety protocols to promote a secure working environment.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Identified new opportunities for growth, expansion, and diversification.
- Led startup and creation of operational procedures and workflow planning.
Maintenance Crew Member
Pheasant Valley Golf Course
Crown Point
04.2007 - 10.2010
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Performed routine maintenance on golf carts and other machinery for optimal operation.
- Operated mowing equipment to maintain course aesthetics and playability.
- Executed groundskeeping duties, including snow removal and leaf cleanup, to maintain safe access for guests.
- Assisted in landscaping tasks, including planting, trimming, and mulching flower beds.
- Collaborated with team members to efficiently complete daily maintenance schedules.
- Monitored course conditions and reported issues to management, ensuring prompt resolutions.
- Implemented safety protocols while using tools and equipment on the course.
- Participated in seasonal preparations, such as winterizing irrigation systems and equipment storage.
- Aided in the installation of new equipment, ensuring proper setup and functionality.
- Installed new equipment according to manufacturer's instructions.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Diagnosed equipment malfunctions and performed repairs, restoring functionality and minimizing downtime.
- Diagnosed mechanical issues and provided effective solutions.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Performed tasks to maintain on-site physical security, safety and efficiency.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Education
High School Diploma -
Crown Point High
Crown Point, IN06-1991
Skills
- Operations management
- Business development
- Vendor management
- Client relationship management
- Customer retention
- Staff training
- Safety compliance
Timeline
Owner
K&N Commercial Cleaning
10.2010 - Current
Maintenance Crew Member
Pheasant Valley Golf Course
04.2007 - 10.2010
High School Diploma -
Crown Point High