Kevin Philip
Thiruvanthapuram, Kerala
Summary
Proactive technical support specialist with experience in high-pressure team environments. Adept at resolving time critical issues to restore core systems. Shares networking and server knowledge to establish stable operations. Leverages planning, reporting and data analysis to build sustainable solutions. Critical thinker with clear communication style
Overview
4
4
years of professional experience
Work History
Customer Support Representative
Infoblox (Contingent: Payroll of Randstad)
Thiruvanthapuram
10.2023 - Current
- Resolved customer inquiries in a timely manner.
- Created detailed reports of customer issues for further review.
- Maintained an up-to-date knowledge of products and services offered by the company.
- Assisted customers with product information, pricing, billing, and troubleshooting.
- Identified opportunities to improve customer experience and suggested changes accordingly.
- Followed established policies and procedures while providing excellent customer service.
Technical Support Engineer
HP Inc
Bangalore
12.2022 - 07.2023
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Conducted research on technical products in order to make recommendations to customers.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Evaluated new technologies in order to recommend solutions that meet customer needs.
- Provided remote assistance to end-users when needed.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Business Development Associate
Career Labs Technologies Pvt Ltd.
Bangalore
09.2022 - 11.2022
- Conducted research on potential customers, competitors, and industry trends.
- Prospected potential customers by cold calling businesses and individuals to introduce products and services.
- Developed and maintained relationships with clients through effective communication on the phone.
- Utilized sales techniques to persuade customers to purchase product or service packages.
- Educated customers about features, benefits, advantages, pricing plans. of the services provided by the organization.
- Developed and implemented strategies to meet sales quotas.
- Performed regular follow-ups with clients to ensure satisfaction with purchases.
Education
Bachelor of Commerce - Business And Commerce
Kristu Jayanti College, Autonomous
Bangalore, India06-2022
12TH - Commerce
Indian School Muscat
Muscat, Oman03-2019
10TH -
Indian School Muscat
Muscat, Oman03-2015
Skills
- Multitasking
- Problem-solving aptitude
- Attention to Detail
- Communication
- Microsoft applications
- Teamwork and Collaboration
- Patience and Persistence
- Calm and Adaptable under pressure
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Awards and Achievements
Entrepreneurial College event award placed at Position 3rd and 1st in 2019 and 2022 respectively
Timeline
Customer Support Representative
Infoblox (Contingent: Payroll of Randstad)
10.2023 - Current
Technical Support Engineer
HP Inc
12.2022 - 07.2023
Business Development Associate
Career Labs Technologies Pvt Ltd.
09.2022 - 11.2022
Bachelor of Commerce - Business And Commerce
Kristu Jayanti College, Autonomous
12TH - Commerce
Indian School Muscat
10TH -
Indian School Muscat