Summary
Overview
Work History
Education
Skills
Timeline
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Kevin Pranay Nagirala

Summary

Dynamic and results-oriented professional with extensive experience in recruitment coordination, inside sales, and banking operations. Proven track record in managing multiple priorities, fostering client relationships, and providing exceptional service in fast-paced environments. Seeking to leverage expertise in communication, problem-solving, and process management to contribute to the success and growth of an esteemed organization.

Overview

10
10
years of professional experience

Work History

Recruiting Coordinator

Randstad India Pvt Ltd
07.2022 - Current
  • Conduct initial screenings to assess candidates' qualifications, skills, and cultural fit for open positions
  • Review resumes and applications to identify top candidates, aligning qualifications with job descriptions
  • Utilize Applicant Tracking Systems (ATS) to filter and manage candidate applications, ensuring accurate records
  • Coordinate interview schedules between candidates and hiring managers, ensuring efficient time management for all parties involved
  • Provide timely updates to candidates regarding interview status, next steps, and feedback

Inside Sales Representative

Dell Technologies
01.2020 - 07.2022
  • Company Overview: (US & Canada Sales Team)
  • Assisted customers with order inquiries, providing detailed product information and specifications for a range of Dell products
  • Processed and managed orders for US and Canada customers through Dell.Com and Dell.Ca, ensuring accuracy and timely delivery
  • Promoted Dell products and services, leveraging up-to-date knowledge of offers, discounts, and product launches to drive sales in the US and Canada markets
  • Collaborated with cross-functional teams to ensure smooth order processing, including shipping, billing, and customer support
  • Provided product recommendations based on customer needs and preferences, ensuring a personalized sales experience
  • Troubleshot product-related inquiries and issues, offering solutions to enhance customer satisfaction and foster repeat business
  • Managed customer relationships through follow-ups, ensuring post-purchase satisfaction and addressing any product-related concerns
  • Achieved sales targets and KPIs consistently, contributing to team and organizational growth in a competitive market
  • (US & Canada Sales Team)

Personal Banker

HSBC
03.2015 - 08.2019
  • Provided first-line defense for the bank, managing customer inquiries via phone and chat
  • Handled a range of banking services, including personal accounts, savings accounts, credit cards, personal loans, and online/mobile banking.
  • Managed customer complaints and escalations, delivering timely resolutions and ensuring customer satisfaction
  • Trained in KYC (Know Your Customer), Anti-Money Laundering (AML), and fraud detection protocols
  • Served as an elite panel member and digital advocate for process improvements
  • Deputized and supervised the team in the absence of the Team Manager

Education

Bachelor of Commerce -

Jahnavi College
Hyderabad

Intermediate -

Narayana Junior College
Hyderabad

Secondary School Certificate -

St. Anthony's High School
Hyderabad

Skills

  • Sales & Product Knowledge
  • Customer Relationship Management (CRM)
  • Order Processing & Sales Systems
  • Problem-Solving & Issue Resolution
  • Communication & Negotiation
  • Banking & Financial Services
  • KYC & AML Compliance
  • Team Leadership & Supervision
  • Time Management & Prioritization
  • Documentation & MS Office

Timeline

Recruiting Coordinator

Randstad India Pvt Ltd
07.2022 - Current

Inside Sales Representative

Dell Technologies
01.2020 - 07.2022

Personal Banker

HSBC
03.2015 - 08.2019

Bachelor of Commerce -

Jahnavi College

Intermediate -

Narayana Junior College

Secondary School Certificate -

St. Anthony's High School

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Kevin Pranay Nagirala