Kevin Pranay Nagirala
Summary
Dynamic and results-oriented professional with extensive experience in recruitment coordination, inside sales, and banking operations. Proven track record in managing multiple priorities, fostering client relationships, and providing exceptional service in fast-paced environments. Seeking to leverage expertise in communication, problem-solving, and process management to contribute to the success and growth of an esteemed organization.
Overview
10
10
years of professional experience
Work History
Recruiting Coordinator
Randstad India Pvt Ltd
07.2022 - Current
- Conduct initial screenings to assess candidates' qualifications, skills, and cultural fit for open positions
- Review resumes and applications to identify top candidates, aligning qualifications with job descriptions
- Utilize Applicant Tracking Systems (ATS) to filter and manage candidate applications, ensuring accurate records
- Coordinate interview schedules between candidates and hiring managers, ensuring efficient time management for all parties involved
- Provide timely updates to candidates regarding interview status, next steps, and feedback
Inside Sales Representative
Dell Technologies
01.2020 - 07.2022
- Company Overview: (US & Canada Sales Team)
- Assisted customers with order inquiries, providing detailed product information and specifications for a range of Dell products
- Processed and managed orders for US and Canada customers through Dell.Com and Dell.Ca, ensuring accuracy and timely delivery
- Promoted Dell products and services, leveraging up-to-date knowledge of offers, discounts, and product launches to drive sales in the US and Canada markets
- Collaborated with cross-functional teams to ensure smooth order processing, including shipping, billing, and customer support
- Provided product recommendations based on customer needs and preferences, ensuring a personalized sales experience
- Troubleshot product-related inquiries and issues, offering solutions to enhance customer satisfaction and foster repeat business
- Managed customer relationships through follow-ups, ensuring post-purchase satisfaction and addressing any product-related concerns
- Achieved sales targets and KPIs consistently, contributing to team and organizational growth in a competitive market
- (US & Canada Sales Team)
Personal Banker
HSBC
03.2015 - 08.2019
- Provided first-line defense for the bank, managing customer inquiries via phone and chat
- Handled a range of banking services, including personal accounts, savings accounts, credit cards, personal loans, and online/mobile banking.
- Managed customer complaints and escalations, delivering timely resolutions and ensuring customer satisfaction
- Trained in KYC (Know Your Customer), Anti-Money Laundering (AML), and fraud detection protocols
- Served as an elite panel member and digital advocate for process improvements
- Deputized and supervised the team in the absence of the Team Manager
Education
Bachelor of Commerce -
Jahnavi College
HyderabadIntermediate -
Narayana Junior College
HyderabadSecondary School Certificate -
St. Anthony's High School
HyderabadSkills
- Sales & Product Knowledge
- Customer Relationship Management (CRM)
- Order Processing & Sales Systems
- Problem-Solving & Issue Resolution
- Communication & Negotiation
- Banking & Financial Services
- KYC & AML Compliance
- Team Leadership & Supervision
- Time Management & Prioritization
- Documentation & MS Office
Timeline
Recruiting Coordinator
Randstad India Pvt Ltd
07.2022 - Current
Inside Sales Representative
Dell Technologies
01.2020 - 07.2022
Personal Banker
HSBC
03.2015 - 08.2019
Bachelor of Commerce -
Jahnavi College
Intermediate -
Narayana Junior College
Secondary School Certificate -
St. Anthony's High School
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