Kevin Samuel

•Handled a team of Order to Cash Operations into Claims/Deductions and Cash on Account process
•Daily Validation on Claims and Deductions of Customers and Maintaining Customer Cash on Account
•Workflow Management, Process Guidance to the team, Leave Management, Quality Check on Daily tasks, and SOP Management.
•Worked towards career development of team.
•Conducting regular meetings with the team, and with clients for process updates, required trainings, and if any challenges.
•Administering the monthly and quarterly business KPI and SLA; Building and implementing an action plan for ensuring seamless operation.
•D/W/M/Q Reporting on Team Data, Productivity, Process/Client Updates, SAP Reporting
•Project – RPA Project Coordinator, Worked with RPA (UI Path) team on Process Automation.

•Case Management & BAU Closure on Daily Activities on Cash Applications, and Billing Activities.
•Handled Wire, Lockbox and Cheque Payments.
•Invoice Generating and uploading the same in the customer portal.
•Handling Invoice disputes for SGA customers, both single and list Invoices.
•Collaborate with different teams –Account Managers, Pricing, Tax.
•Worked on 3rd Party invoice Portals and International Banks
•Handling SGA Customer Accounts along with Reconciliation, Unbilled Reports, SAP Reporting.


Additional responsibilities:
•Mentor and Coach new team members.
•M/Q Workday Reports with Accruals.
•SOP Preparation/Validation.
•Handled RPA projects and US Process Transition.
•Team Engagement Activity.

• •End to End Order to Cash Process, Order Form Creation/Validation, Quote to Order Creation/Fulfillment
  •Handling Billing Disputes of SGA Customers
  
  Additional responsibilities:
  •Mentor and Coach new team members.
  •Engaged in driving new complicated projects by attending process updates calls and providing regular updates to the team.
  •Preparing SOP and maintaining Process Tracker.
  •Handle Daily Reports/Dashboards.
  •Conducting Audits to ensure the Quality targets are met consistently.
  •Project Coordinator –Handled Projects received to the team, along with After Business Support.
  •Team Engagement Activity.
  •Process Transition Coordinator.

• Worked in US Mortgage process, into Bankruptcy process, Validating Customer Loan Documents on Basis of Chapter 7,11,13.
  
  Additional responsibilities:
  •Process Training for New Hires
  •Team's Quality Check
  •Workflow Management
  •Handled RPA Project