Kewal Joshi
Benefit Operation Manager
Delhi
Summary
I am a seasoned professional in the US Health and Welfare domain with 9+ years of experience. I have expertise in advanced Excel, Power BI, and Microsoft Office applications, as well as strong people management and project coordination skills. With experience in Annual Enrollment, Payroll, Premium Billing, and Direct Billing, I have a deep understanding of the administrative aspects of the industry. I am passionate about driving growth and success and excels in fast-paced, dynamic environments.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Benefit Operations Manager
Wipro
Gurugram
08.2022 - Current
- Overseeing the operational performance of assigned clients, including effective project planning and management of resources and capacity
- Making sure that all ongoing work is delivered on-time and with quality to plan sponsors and plan participants.
- Proactively engaging with clients to understand their needs and feedback is a regular part of the role
- Ensuring timely and high-quality delivery of ongoing work to plan sponsors and participants is a key priority.
Assistant Manager
LifeWorks
Gurugram
03.2020 - 08.2022
- Handling transition calls with Onshore (US counterparts)
- Providing training to the new hires
- Reviewing the escalations and external errors
- Preparing the RCA report for each reported error
- Responsible for creating and making updates to the existing Standard operating procedures (SOP)
Process Champion
Mercer
Gurugram
02.2014 - 03.2020
- Peer review of the processed cases for critical clients
- Preparing daily and adhoc report for managers and the client
- Providing support to team members with their queries/questions
Education
Bachelor of Commerce -
Kumaun University
Nainital 06.2008 - 07.2011
Skills
People management
undefinedTimeline
Benefit Operations Manager
Wipro
08.2022 - Current
Assistant Manager
LifeWorks
03.2020 - 08.2022
Process Champion
Mercer
02.2014 - 03.2020
Bachelor of Commerce -
Kumaun University
06.2008 - 07.2011
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