Summary
Overview
Work History
Education
Skills
Timeline
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Keya Arthur

Indianapolis

Summary

Dynamic and detail-oriented professional with a proven track record at Andy Frain, excelling in security and customer service. Skilled in safety compliance and effective communication, I thrive in team environments, ensuring a secure and welcoming atmosphere. My proactive approach and strong observation skills contribute to successful outcomes in high-pressure situations.

Overview

12
12
years of professional experience

Work History

Security Officer

Andy Frain
Indianapolis
02.2025 - 05.2025
  • Adhered to post orders while maintaining a visible presence around the property.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.

Package Handler

Federal Express
Indianapolis
07.2024 - 01.2025
  • Stacked boxes onto pallets in an efficient manner.
  • Ensured compliance with postal regulations regarding hazardous materials handling.
  • Participated in regular safety meetings and training sessions.

Inventory/Audit Coordinator

IU School of Medicine
Indianapolis
09.2022 - 05.2024
  • Assisted in developing corrective action plans to address deficiencies discovered during audits.
  • Conducted interviews with staff members to gain a better understanding of the organization's processes and procedures.
  • Collaborated with external auditors to ensure accuracy of financial statements.

Customer Service Representative

Transport Carrier Services
Indianapolis
05.2021 - 06.2022
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.

Damage Prevention Specialist

Underground Safety Alliance
Greenwood
07.2020 - 05.2021
  • Conducted research to identify and report on underground utilities in a timely manner.
  • Collaborated with contractors, engineers, and other stakeholders on the implementation of best practices in damage prevention.
  • Maintained records of all relevant information pertaining to excavations performed by contractors.

Package Handler

Federal Express
Indianapolis
12.2019 - 07.2020
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
  • Labeled parcels accurately according to company guidelines.
  • Inspected packages for damages or defects and recorded any issues found.

Call Center Representative

Sur La Table
Brownsburg
01.2019 - 10.2019
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Meat Packer

Dave's Meat Market
Greenfield
08.2018 - 01.2019
  • Followed all safety protocols while operating machinery such as grinders and slicers.
  • Weighed, portioned, and packaged meat for individual sale or bulk orders.
  • Ensured accurate labeling of packages with weight, price, and expiration date.

Host

Dennys Restaurant
Indianapolis
12.2017 - 08.2018
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Cashier

Needlers
New Palestine
05.2017 - 10.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Issued receipts, refunds, credits or change due to customers.
  • Performed other duties as assigned by management.

Entertainer

Brads Brass Flamingo
Indianapolis
12.2013 - 02.2016
  • Communicating with customers as they arrive, and during their time in the entertainment area.
  • Assist customers with drink orders and food orders.
  • Handling money for my entire shift and distributing changes when needed.

Food Service Worker

Kentucky Fried Chicken
Indianapolis
08.2013 - 12.2013
  • Cleaned kitchen areas, equipment and utensils.
  • Followed established cash handling procedures when collecting payment from customers.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Received food orders from individuals and explained offerings.

Education

High School Diploma -

Warren Central High School
Indianapolis, IN
05-2013

Skills

  • Customer service
  • Safety compliance
  • Team collaboration
  • Attention to detail
  • Time management
  • Observation skills
  • Communication skills
  • Problem solving
  • Premises patrol
  • General security
  • Shift work experience
  • Cash handling
  • Data entry
  • Active listening
  • Proficiency in Excel software

Timeline

Security Officer

Andy Frain
02.2025 - 05.2025

Package Handler

Federal Express
07.2024 - 01.2025

Inventory/Audit Coordinator

IU School of Medicine
09.2022 - 05.2024

Customer Service Representative

Transport Carrier Services
05.2021 - 06.2022

Damage Prevention Specialist

Underground Safety Alliance
07.2020 - 05.2021

Package Handler

Federal Express
12.2019 - 07.2020

Call Center Representative

Sur La Table
01.2019 - 10.2019

Meat Packer

Dave's Meat Market
08.2018 - 01.2019

Host

Dennys Restaurant
12.2017 - 08.2018

Cashier

Needlers
05.2017 - 10.2017

Entertainer

Brads Brass Flamingo
12.2013 - 02.2016

Food Service Worker

Kentucky Fried Chicken
08.2013 - 12.2013

High School Diploma -

Warren Central High School

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Keya Arthur