KEYA PATEL
Rajpipla
Summary
Driven and detail-focused MBA graduate in Healthcare Management with practical experience in hospital administration, NABH standards, and healthcare quality enhancement. Pursuing a dynamic position in hospital operations or healthcare administration to elevate patient care standards, optimize healthcare services, and spearhead quality and compliance initiatives.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hospital Administration Assistant
Sagar Hospital
Vadodara
10.2025 - Current
- Handled administrative coordination, documentation, and reporting.
- Supported operational activities and assisted in record maintenance.
- Helped improve internal communication and workflow efficiency.
- Managed patient scheduling and appointment confirmations for efficient service delivery.
- Assisted in maintaining accurate medical records and patient documentation systems.
- Coordinated communication between healthcare providers and patients to streamline processes.
- Organized office supplies and inventory to ensure smooth operational flow.
- Responded to patient inquiries and provided information on hospital services.
- Organized and maintained files, including electronic records.
- Prepared invoices, expense reports, memos, letters, and other documents using Microsoft Office Suite applications.
- Processed incoming mail on a daily basis and responded to inquiries from internal and external customers in a timely manner.
Associate patient Service Representative
Zydus Hospital
Vadodara
04.2025 - Current
- Coordinate patient services and ensure smooth workflow between departments.
- Maintain patient satisfaction through effective communication and timely support.
- Assist in daily operational tasks and basic quality compliance checks.
- Assisted patients with appointment scheduling and registration processes.
- Managed patient inquiries through phone and in-person interactions.
- Coordinated insurance verification and eligibility checks for patients.
- Collaborated with medical staff to facilitate smooth patient flow.
- Maintained accurate patient records in the hospital database system.
- Handled billing inquiries and payment processing for services rendered.
- Answered incoming calls in a professional manner.
- Registered patients by verifying records to update computer system and patient charts.
- Ensured all necessary paperwork was completed prior to patient visits.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Operations & Quality Coordinator
Parul Sevashram Hospital
Vadodara
04.2025 - Current
- Contributed to NABH-related quality improvement and awareness programs.
- Worked closely with quality assurance and administration staff.
- Helped in organizing internal audits, compliance checks, and patient satisfaction survey.
- Monitored patient flow and departmental activities to ensure process efficiency.
- Coordinated quality assurance processes in patient care and service delivery.
- Reviewed compliance with healthcare regulations and hospital standards.
- Assisted in training staff on quality protocols and best practices.
- Collaborated with departments to implement quality improvement initiatives.
- Developed and maintained quality assurance documentation and reports.
- Conducted internal audits to verify that products comply with established specifications and industry standards.
- Prepared change requests in response to customer feedback or changes in regulatory requirements.
Education
Masters in business administration -
Parul University
Vadodara04.2025
Bachelor of commerce -
M.S. University
Vadodara05.2023
Skills
- Customer service
- Patient management
- Quality assurance
- Data analysis
- Administrative support
- Communication skills
- Project management
- Staff management
Certification
Certificate of participation in AHMP conference Ahmedabad.
Hobbies and Interests
- Dance
- Travelling
- Music
- Meet new people
- Communication
Timeline
Hospital Administration Assistant
Sagar Hospital
10.2025 - Current
Associate patient Service Representative
Zydus Hospital
04.2025 - Current
Operations & Quality Coordinator
Parul Sevashram Hospital
04.2025 - Current
Masters in business administration -
Parul University
Bachelor of commerce -
M.S. University