Keyul Joshi
Pune
Summary
A results-driven professional with over 20 years of experience in Business Process Excellence, Lean Six Sigma, and Continuous Improvement, with a strong focus on digital transformation and automation within Finance and Accounting domains. Expertise in leading high-impact projects aimed at optimizing processes across Business Units / Verticals including F&A. Proven ability to collaborate with cross-functional teams and engage with CXO-level stakeholders to deliver strategic business outcomes.
Overview
27
27
years of professional experience
Work History
Manager, Continuous Improvement
Magnit Global
Vadodara
08.2022 - 03.2024
- Led process automation projects in Finance & Accounting, focusing on efficiency and effectiveness using RPA (Robotics Process Automation) and Lean Six Sigma.
- Partnered with business owners to develop business requirements for automation, conducting ROI analysis, risk assessments, and stakeholder management.
- Program managed multiple RPA projects, optimizing F&A processes and driving tangible improvements in cost efficiency.
- Mentored a team of CI specialists, fostering a culture of continuous improvement and innovation.
Principal Consultant (Business Process Excellence)
Independent
04.2019 - 08.2022
- Provided customized consulting solutions to clients in optimizing business processes and minimizing operational inefficiencies, including F&A.
- Delivered process improvement training programs and workshops for clients, covering Lean Six Sigma, ISO 9001, and CMMI frameworks.
- Supported organizations in achieving process excellence through sustainable, data-driven strategies.
Lead Consultant – Quality
Infosys BPM Ltd.
Pune
07.2017 - 11.2018
- Lead the deployment strategy and program manage the client's LEAN maturity model across DCs for Infosys.
- Deployed Lean tools and strategies across F&A operations to drive process improvements and enhance operational efficiency.
- Led a team of Lean Champions to implement Lean maturity models, identify gaps, and benchmark best practices within the Finance domain.
- Identify the Lean training need requirements; work with the client to identify and strengthen training community, and train Key end users in the area of expertise.
Lead Consultant – Process Excellence
KPIT Technologies Ltd.
Pune
04.2015 - 07.2017
- Organized and conduct process improvement / six sigma trainings (fundamentals & green belt certification)
- Lead & implement requirements across Organization for CMMI Level 5 v1.3 (Dev.) appraisal
- Worked with the SEPG on defining and refining the organizational processes
- Instrumental in achieving SEI CMMI Level 5 in Software/Systems/Program, thereby providing a competitive advantage for winning contracts
- Oversaw the gathering and consolidation of requirements for data collection, verification, and statistical analysis in Project Management and Software Engineering at KPIT, ensuring adherence to CMMI level 5 standards
Program Manager
Honeywell
Pune
01.2014 - 01.2015
- Managed the deployment of the Honeywell Operating System (HOS) based on Lean principles, enhancing productivity and reducing process inefficiencies in Finance operations.
- Lead Deployment of Management Operating System Program at HBS GBO (for 250+FTE team) for its Pune & Bucharest centers
- Created Key Account Management Process for Honeywell Building Solutions, India
- Maintained Quality Management system and tracked improvement projects from Six Sigma and institutionalized improvements
- Established and ensuring adherence to enhance quality for all customer touch point activities, deployed customer feedback mechanism for HBS India.
Assistant Quality Assurance Manager
WNS Global Services Pvt. Ltd.
Pune
08.2007 - 07.2008
- Designing and implementing a Quality Assurance process.
- Conducted baselining the accuracy for the process transitioned.
- Prepared and maintained the process documentation as per ISO 9001:2000 requirements.
- Conducting internal process audits for the business processes, as per ISO requirements.
Quality Assurance Leader
Zensar Technologies Ltd.
Pune
07.2004 - 07.2007
- Institutionalized Reporting, Quality Orientation for new hires, Coaching, Calibration, and Team Management.
- Created framework on Process Capability Improvement.
- Initiated the Training and Coaching Sessions for AQLs and the agents.
- SPOC for Quality and Process excellence between Client and Zensar.
- Maintain the performance evaluation process for the team and achieve the overall productivity and SLA for the process.
Customer Support Executive
AllServe Systems Inc.
Gurgaon
08.2003 - 06.2004
- Performing Outbound Sales calls to customer
- Making Customer aware about the product and handling objections, eventually selling.
Marketing Executive
Sapphire Communications (DSA of BIRLA AT&T COMMUNICATION PVT.LTD.)
Nasik
11.1998 - 04.1999
- Generate the process of Activation (Sim cards), Sales and Promotion of mobile handsets.
Marketing Executive
Vertex Systems
Nasik
11.1996 - 10.1997
- Sales of Computer peripherals, Generation of Annual Maintenance Contracts (AMC), servicing, assembling and networking of computers.
Education
M.B.A (Marketing) -
BVIMR, University of Pune
New Delhi01.2003
B. Sc. (Electronics) -
R.YK College, Nashik; University of Pune
Nasik01.1999
Higher Secondary -
Maharashtra Board
01.1995
Senior Secondary -
Gujarat Board
01.1993
Skills
- Business Process excellence
- Six Sigma Black Belt
- LEAN Manufacturing
- CMMI
- Business Transformation & RPA
- Program Management
- Stakeholder Management
- ISO 9001
- Honeywell Operating System (HOS) deployment
- Training
- Coaching
Hobbiesandinterests
Table Tennis, Music, Photography, Badminton, Trekking & Travelling
Accomplishments
- Completed Six Sigma Black Belt certification training
- Completed Six Sigma Green Belt certification
- Completed ISO 9001:2000 internal auditor certification
- Completed Six Sigma Black belt project on reducing cost per transaction by $1 (impact USD 250K+) for HBS Global Business operations, Pune
Areas Of Interest
- Global Program Management for Business Excellence
- Key Account Management
- Design & Deploy business strategies
Personal Information
- Place of Birth: Vadodara, Gujarat, India
- Date of Birth: 09/08/1977
- Gender: Male
- Marital Status: Married
Languages
Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Marathi
Intermediate (B1)
B1
Timeline
Manager, Continuous Improvement
Magnit Global
08.2022 - 03.2024
Principal Consultant (Business Process Excellence)
Independent
04.2019 - 08.2022
Lead Consultant – Quality
Infosys BPM Ltd.
07.2017 - 11.2018
Lead Consultant – Process Excellence
KPIT Technologies Ltd.
04.2015 - 07.2017
Program Manager
Honeywell
01.2014 - 01.2015
Assistant Quality Assurance Manager
WNS Global Services Pvt. Ltd.
08.2007 - 07.2008
Quality Assurance Leader
Zensar Technologies Ltd.
07.2004 - 07.2007
Customer Support Executive
AllServe Systems Inc.
08.2003 - 06.2004
Marketing Executive
Sapphire Communications (DSA of BIRLA AT&T COMMUNICATION PVT.LTD.)
11.1998 - 04.1999
Marketing Executive
Vertex Systems
11.1996 - 10.1997
M.B.A (Marketing) -
BVIMR, University of Pune
B. Sc. (Electronics) -
R.YK College, Nashik; University of Pune
Higher Secondary -
Maharashtra Board
Senior Secondary -
Gujarat Board