K Farhana Begam
Coimbatore
Summary
Enthusiastic Technical Lead polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Overall IT experience in Salesforce (service cloud) CRM as an Administrator and front-end support. Expertise in developing & maintaining strong relationships with business leaders & Customers across the network.
Overview
1
1
Certification
Work History
Technical Lead
Salesforce Admin
07.2023 - Current
- Coordinating between Development team and Clients on new enhancements
- Investigated system issues and implemented resolutions to reduce downtime.
- Provided educational expertise and mentoring to junior team members.
- Capable of working efficiently under pressure and training subordinates as need arises
- Strong customer focus with ability to analyze data and make recommendations
- Basic knowledge on writing SQL queries
- Have received rewards and recognition on customer handling skills
- Co-ordination with Onsite and Offshore folks
- Have been worked as Point of contact to work on escalations on critical app requests to help end-user
- Worked closely with team and End users who were new to sales role and achieved deliverables without any time delay
- Conducted trainings to sales and marketing teams and new joiners on every new release.
- Teamed on development of technology roadmap spanning 5+years.
Education
BSc - Mathematics with Computer application
Hindusthan College of Arts And Science
Coimbatore2017
Higher Secondary -
St. Joseph’s Matriculation Higher Secondary School
Coimbatore2014
SSLC -
St. Joseph’s Matriculation Higher Secondary School
Coimbatore2012
Skills
- WinZone Salesforce, Workbench, Microsoft SQL, Win SQL
- Six Sigma techniques (5WHY, Pareto, Histogram, Cause and effect, SIPOC), IT Skills
- MS Office (Word, Excel & PowerPoint) and Internet Applications
- BMC Remedy tool and Service Now
Certification
I Have completed Trial head admin course.
Timeline
Technical Lead
Salesforce Admin
07.2023 - Current
BSc - Mathematics with Computer application
Hindusthan College of Arts And Science
Higher Secondary -
St. Joseph’s Matriculation Higher Secondary School
SSLC -
St. Joseph’s Matriculation Higher Secondary School
I Have completed Trial head admin course.
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