Result driven, techno-business leader with 25+ years of rich IT-Insurance expertise. Delivers value conceptualizing and successfully implementing cutting-edge technological solutions for Life and Group Insurance domain, in collaboration with business leaders and executives.
Overview
34
34
years of professional experience
Work History
Consultant
Exide Life Insurance / HDFC Life Insurance
09.2020 - Current
Supported various Business functions viz. New Business, Policy Servicing, Finance, Audit, Agency Operations, Actuarial, Legal & Compliance, Group Business Operations, Claims (Maturity & Death) and IT Departments on various initiatives.
Architected and developed various reporting solutions which are critical for different functions extracting necessary data from the Core Policy Administration Systems.
Responsible for integration of Life/Asia GL Data with SAP GL for HDFC Life.
Provided Consultancy in some of the Key integration areas when HDFC Life acquired Exide Life
Coordinate with IIB, the analytical arm of IRDA for the Exide life Policy data set for sending data extracts on Mortality, Morbidity and Annual Data exchange
Assisted the Finance function with various data extracts for Month-end and Year End book closure
Sr. Vice President - Data Management
Exide Life Insurance
02.2016 - 08.2020
Set up a new function, built a high performing team, established Information Policies, Procedures and Governance
Enabled Business Leaders across the Organization with timely access to Key Performance Metrics
Centralized Reporting across functions and decision support through Analytical Data Marts across functions enabling slice and dice of key performance metrics and trends
Automated reports delivery bringing significant improvement in speed and accuracy
Delivered Dashboards integrating data from Policy Administration System, Work Flow, Document Management System and Financial Systems
Enabled functions with a self-servicing reporting portal across applications facilitating Secure Data Delivery
Architected a completed Financial Reconciliation Engine for key financial accounts across the Policy Administration and Financial Systems
Assisted to enhance risk management for the New Business & Claims Underwriting functions integrating with the Quest Application from IIB
Provided the Complete architecture and guidance for rolling out GST and Taxation requirements with very minimal spend
Prepare the Organization for establishing a Data Lake on Big Data Platforms for future analytical requirements
Sr. Vice President - Information Technology
Exide Life Insurance
03.2014 - 02.2016
Lead a team of 90+ people balancing between a mix of In-house and outsourced resources
Major Technology initiatives as Head of IT :
Successfully lead transformation of IT Services – moving to an SLA driven model by Outsourcing of IT Infrastructure Management
Roll-out of MyConnect Portal & Mobile enablement for Sales Teams
Enabled Microsoft Dynamics Service CRM Platform for all the Policy Servicing functionalities
Implemented HP Extream Communications Management System managing communication to Policyholders through letters, emails and messages
Revamped the Payment Gateway to integrate with Customer Portal and corporate website
Integration with Policy Bazaar
Timely product roll-outs for changing regulatory environment
Lead many successful internal and vendor audits
Architected a savings of more than Rs
3 Crores over a period of 2 years through various initiatives like License Optimization, Hardware Consolidation and Application rationalization initiatives
Successfully managed the Brand transition phase from ING to Exide Life Insurance from a technology perspective
Successful Technology Initiatives as Head of Applications:
Straight Thru Processing & automated underwriting at POS
Business Intelligence using Qlikview
Integrate Applications with outsourced Call Center’s for IVRS and CRM
Launch of 30+ products including complex investment products with multiple shadow funds and guarantees
Enhanced Policy Servicing, Reinsurance and Claims functionalities (including ADDDB, Waiver of Premium, CI and Annuities)
Automation of hierarchy management and secondary compensation calculation using Callidus for Sales Channels
Established transparent development / deployment / approval processes in SharePoint
Regional Solutions Architect for the Business Units in Asia Pacific Region
ING Insurance Asia Pacific
08.2007 - 01.2009
Reporting to Asia/Pacific CTO/CIO, worked with Technology Heads for Business Units in the Region assessing technology requirements based on their growth plans, developed Architecture guidelines, standards and blueprints, collaborated with Architects across the Region to promote re-use and provided consultancy in critical strategic Projects
Implemented Logidex, a SOA governance tool for software asset management, to promote re-use across the Region
ING Life Taiwan: Provided Architecture guidance to the in the implementation of Adminserver
ING Life, Japan: Provided the Integration strategy between the core transaction system Life/J and the new policy administration system (Life/Asia), consultancy in implementation of Annuity payments for the Single Premium Variable Annuity Product and assistance in selection of Investment Management System, trained the IT team on Life/Asia’s Data Structures and reviewed the Operational Data store (ODS) design based on IAA’s logical model and Informatica’s Powercenter
ING Life, Hong Kong: Provided consultancy in Life/Asia implementation reviewing the agency commission design
ING Life, India: Solution designing for launching a guaranteed unit-linked plan
General Manager - Head Core Insurance Applications
ING Vysya Life Insurance Company Ltd.
10.2002 - 07.2007
Joined IVL as a Business Analyst in 2000 as one of the first few employees, was responsible for System implementation of Life/Asia and rose up to higher positions fast
Responsible for the IT strategy and services for the policy administration systems for the life and group insurance lines of business from end-to-end
Responsible for budget projections, cost control and delivery for the transaction processing systems
Developed and Implemented solutions by effective project management:
Set up the Policy Admin Systems for Life and Group Business for the Greenfield Operations
Understood and contributed to the various business processes, the different distribution channels and provided appropriate optimal solutions from time to time
Lead and ensured the system readiness for handling the various events in a policy life cycle in compliance with the changing regulatory requirements
Leading a team of business analysts and technical analysts in architecting
Resource management – responsible for recruitment, technical – domain guidance, training and employee development
Evaluated software products and was part of many make vs
Buy decisions
Deputy Director
First Apex
07.2001 - 10.2002
Joined as a “Senior Software Engineer” in 1998, grew up very fast in the organization to take up the leading product delivery role through hard work, demonstrated ability to understand, architect and deliver complex enhancements
Architected the Annuity Solution to the product e-Life for handling all types of annuities
Successfully provided Project Management, Account Management and Business Consultancy for a big insurance company in Taiwan involving development of a web-based solution to the payment modules of the LifeComm system using Java, EJBs and MQ Series
Responsible for the maintenance and upgrades of the e-Life – Life Insurance Policy Administration system with a common complex code base across multiple clients, managing a team of 15+ resources
Part of the pre-sales team and experienced in giving proposals and answering RFPs from various Insurance Clients
Architected the “Net of Commissions” payment system in e-Life across all modules, allowing agents to remit money on behalf of the policy holders after taking their commissions for an insurance company in Philippines
Architected the “Policy Level Indexation of Premiums” enhancement for an insurance company in Shanghai
Part of the CMM Level 3 certification task team of managers contributing the SPP and SPTO KRIs
Programmer
Life Insurance Corporation of India
09.1990 - 06.1998
Working as an analyst programmer in the divisional office
Education
MBA - Marketing
Symbiosis Institute of Distance Learning
Pune, MH
Post Graduate Diploma - Computer Science
Bharathiyar University
Coimbatore, TN
Bachelor of Science - Statistics
Bharathiyar University
Coimbatore, TN
Fellow Member - Life Insurance
Insurance Institute of India
Mumbai, MH
Skills
IT Strategy
Technology & Enterprise Architecture
Delivery Assurance
Data Governance
Business Intelligence
Life and Group Insurance domain expertise
Vendor Management
Managing Large Teams
CMM, ISO, ITIL, TOGAF Frameworks
Business Consulting
Timeline
Consultant
Exide Life Insurance / HDFC Life Insurance
09.2020 - Current
Sr. Vice President - Data Management
Exide Life Insurance
02.2016 - 08.2020
Sr. Vice President - Information Technology
Exide Life Insurance
03.2014 - 02.2016
Regional Solutions Architect for the Business Units in Asia Pacific Region
ING Insurance Asia Pacific
08.2007 - 01.2009
General Manager - Head Core Insurance Applications
ING Vysya Life Insurance Company Ltd.
10.2002 - 07.2007
Deputy Director
First Apex
07.2001 - 10.2002
Programmer
Life Insurance Corporation of India
09.1990 - 06.1998
MBA - Marketing
Symbiosis Institute of Distance Learning
Post Graduate Diploma - Computer Science
Bharathiyar University
Bachelor of Science - Statistics
Bharathiyar University
Fellow Member - Life Insurance
Insurance Institute of India
Similar Profiles
Tanjeet Singh PanchiTanjeet Singh Panchi
Territory Manager at HDFC Life/Exide Life Insurance companyTerritory Manager at HDFC Life/Exide Life Insurance company