Khadija Vaqar Alvi
New Delhi
Summary
A strategic and analytical professional with a desire to take on new challenges. Strong leadership, client management, adaptability, and exceptional interpersonal skills. Adept at managing cross functional teams, effectively mastering new skills and meeting business goals.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
Team Leader - Specialist
Teleperformance
Gurugram
07.2025 - 06.2026
- Managed a 60+ member procurement and logistics operations team for US/Canada lanes, overseeing daily execution and SLA adherence
- Led DMAIC initiative improving US/Canada market process from 84% to 92% SLA, reducing escalations by 20% through standard work and Kaizen events.
- Drove performance management through Monthly Performance Reviews and weekly coaching sessions, delivering constructive feedback and aligning objectives to KPIs
- Championed continuous improvements across delivery teams via structured audits, process research, and KPI monitoring using Power BI and Excel
- Represented operations in QBR/WBR client meetings, presenting roadblock analysis, mitigation plans, and progress against SLAs
- Led Daily Supervisor Meets (DSM) to share KPI/KRA results with senior leadership, integrating AI-driven insights and business transformation updates
- Trained and mentored Assistant Team Leads on SOPs, escalation handling, and performance reporting to build bench strength
- Performed root cause analysis using Fishbone Diagrams and 5 Whys to address process deviations.
Procure to Pay Analyst
Accenture
Gurugram
07.2022 - 07.2025
- Spearheaded teams and worked in Accounts Payable and credit recovery, Adjustments and payment processing along with account ledger reconciliations on Supplier accounts in ERP tools.
- Conducted client calls - made process SOPʼs - trained junior members on end-to-end procurement accounts payable process.
- Investigated discrepancies in payments - performed compliance/ quality audits.
- Performed Invoice Processing, Vendor Management, Travel & Expense Management, Accounts Payable, Purchasing, PO Processing (Creation and placement), Change Request, Management Reporting, Analysis, Vendor Support, Supplier Sourcing and Research, Supplier Selection and Negotiation.
- Performed RCA - Prepared and presented regular reports on team performance, customer feedback and operational challenges to senior management - client based in Austin, Texas on a regular basis via weekly emails, monthly governance calls, and quarterly meetings.
- Facilitated workshops and training sessions to upskill team members and improve service delivery.
- Conducted periodic project reviews and audits and maintaining accurate and timely project reporting.
- Presented investigations and recommendations to client through clear, PBI reports and deck.
Senior Advisor
British Airways
Gurugram
08.2021 - 03.2022
- Core activities focused on managing customer data, financing and marketing to increase overall revenue generated.
- Ensured booking for Airlines under the One World Alliance, calculating fares and taxes levied.
- Communicated changes in market pricing of flight fares.
- Collected deposits or payments and arranged for billing.
- Surpassed sales goals through implementation of successful marketing strategies.
- Created reports for assessing overall sales profit and presented further opportunities to leadership.
- Provided data insights to the leadership on monthly sales formulated workflows to capture revenue earned globally.
Operations Lead
Concentrix
Gurugram
10.2019 - 02.2021
- Supervised a team of 12 FTEʼs in technical voice process and provided guidance, training, and critical feedback to employees.
- Performed RCA - capacity requirements - Shrinkage - WFM - Reporting KPIʼs (CSAT/FCR/AHT) - SLA Adherence - Prepared and presented regular reports on team performance, customer feedback and operational challenges to senior management - client based in Seattle on a regular basis via weekly emails, monthly governance calls, and quarterly meetings.
- An active contributor in joint meetings with our client Microsoft Corp. discussing major challenges being faced along with providing research report and analysis of interpretation on dynamic issues.
- Conducted regular performance reviews, setting clear objectives and providing constructive feedback.
Customer Service Associate
Concentrix
Gurugram
07.2018 - 10.2019
- Worked as L2 technical support and performed troubleshooting on Microsoft Products, Windows Software/Servers, Office Suite, and Azure cloud.
- Provided resolution on emerging issues/ bugs based on testing and research done - Replied to customer queries via email, messaging systems and support ticket platforms.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Instructed personnel on new systems and software via presentation and provision of training materials.
Education
MBA -
Amity University
Noida, India 07.2022 - 12.2024
Bachelor of Commerce - Finance
University of Delhi (SOL)
New Delhi, India 07.2018 - 06.2021
Senior Secondary School Certificate - Commerce
Nav Bharti Public School
New Delhi, India 04.2016 - 03.2018
International Indian School Jeddah
Jeddah, Saudi ArabiaSkills
- Transcendent communication Skills
- Team Management
- Data analysis
- Presentation skills
- Capacity planning
- Cross-functional coordination
Accomplishments
- Client Award - Star Performer - Accenture Consulting
- Encore Award - Outstanding Business Performer -Accenture Consulting
- Provided new process development ideas to client via PPT on their visit to India in 10/2024 which were implemented by the team in US over a span of next 8 months leading to creation of 4 new contracts.
- Gained expansion in operations and achieved new projects along with recovering $6.8M in four months leading to revenue generation, client retention and business growth.
- Operations Champion Award - Outstanding Performer - Concentrix Corporation
Timeline
Team Leader - Specialist
Teleperformance
07.2025 - 06.2026
Procure to Pay Analyst
Accenture
07.2022 - 07.2025
MBA -
Amity University
07.2022 - 12.2024
Senior Advisor
British Airways
08.2021 - 03.2022
Operations Lead
Concentrix
10.2019 - 02.2021
Customer Service Associate
Concentrix
07.2018 - 10.2019
Bachelor of Commerce - Finance
University of Delhi (SOL)
07.2018 - 06.2021
Senior Secondary School Certificate - Commerce
Nav Bharti Public School
04.2016 - 03.2018
International Indian School Jeddah