KHADIJATUL KUBRA A
Support Agent
Bangalore
Summary
Dedicated Support Agent and achieving tangible results and cross-team collaboration. adept at troubleshooting and resolving software and network-related issues. Proven ability to identify root causes and escalate complex problems to engineering teams. incident management, Skilled in technical development with a strong focus on customer support service and development adapt at multitasking efficiency.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Technical Support Agent
DXC Technology
01.2025 - Current
- Resolved service user requests within target timeframes.
- Used support tickets to track and speed up incidents.
- Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Improved customer satisfaction by providing timely and efficient technical support to clients.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
.
Python Internship
Rubixe
01.2023 - 01.2023
- Developed Library Management System's algorithms and codes using Python.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
Education
Bachelors - Computer Application
Jyoti Nivas College Autonomous
BangaloreSkills
Remote troubleshooting
Accomplishments
- Achieved certification through the Delivery at DXC
Personal Information
Hobbies and interests
- Travelling
- Driving
- Cooking
Timeline
Technical Support Agent
DXC Technology
01.2025 - Current
Python Internship
Rubixe
01.2023 - 01.2023
Bachelors - Computer Application
Jyoti Nivas College Autonomous