Summary
Overview
Work History
Education
Languages
Hobbies: Photography, Travelling, Cooking
Timeline
Generic

Khageswar Mohanta

Assistant Service Manager
Bhubaneswar,ODISHA

Summary

Accomplished Assistant Service Manager at Videojet Technologies, I leveraged technical knowledge and team-building expertise to enhance service quality and client loyalty. Demonstrated exceptional customer service focus, driving repeat business through strategic service planning and robust sales support. Achieved significant improvements in team productivity and customer satisfaction, underpinned by strong technical and interpersonal skills.

Overview

9
9
years of professional experience

Work History

Assistant Service Manager

Videojet Technologies
04.2024 - Current
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
  • Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Developed strong relationships with clients, resulting in repeat business and long-term loyalty.

Senior Service Engineer

Videojet Technologies
05.2019 - 03.2024
  • Achieved customer satisfaction with timely resolution of technical issues and clear communication.
  • Visited customer locations to assess equipment functioning and develop repair plans.
  • Scheduled and implemented maintenance activities for equipment.
  • Assisted sales team with product demonstrations and technical support, contributing to increased revenue opportunities.
  • Responsible for aftermarket sales (such as AMC, Consumables, spares) revenue of Odisha territory.
  • Adequate to all organizational software such as – Sales Force, SAP, Etc..
  • Established strong relationships with clients by providing exceptional service, leading to repeat business and referrals

Service Engineer

Domino Printech India LLP.
05.2017 - 05.2019
  • Responsible for installation of coding machinery on various ranges of OEM packaging machines/Solutions after analyzing and by interlocking.
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Engaged in first-level support for customers requiring routine support and troubleshooting.
  • Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.


Customer Support Service Engineer

Monotech Systems Limited
08.2015 - 05.2017
  • Responsible for service, installation, repair and maintenance of electronics (signage solutions) equipment's.

Education

B.Tech - Electronics And Communications Engineering

Biju Patnaik University of Technology
Bhubaneswar
04.2001 -

Diploma - Electronics

J.N. TATA Technical Education Center
Gopalpur, Ganjam, Odisha
04.2001 -

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
odia
Bilingual or Proficient (C2)

Hobbies: Photography, Travelling, Cooking

Passionate about photography, traveling, and cooking; adept at capturing moments, exploring new cultures, and creating delicious dishes.

Timeline

Assistant Service Manager

Videojet Technologies
04.2024 - Current

Senior Service Engineer

Videojet Technologies
05.2019 - 03.2024

Service Engineer

Domino Printech India LLP.
05.2017 - 05.2019

Customer Support Service Engineer

Monotech Systems Limited
08.2015 - 05.2017

B.Tech - Electronics And Communications Engineering

Biju Patnaik University of Technology
04.2001 -

Diploma - Electronics

J.N. TATA Technical Education Center
04.2001 -

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Khageswar MohantaAssistant Service Manager