Khaidem Langlenhan Chanu
New Delhi
Summary
Deputy Manager with extensive experience at TRANSSION HOLDINGS, specializing in service network management and claims processing. Achieved a seven-day turnaround for warranty claims, significantly enhancing operational efficiency. Proficient in data analysis and skilled in contract negotiation to optimize costs and ensure stakeholder satisfaction.
Overview
20
20
years of professional experience
Work History
Deputy Manager
TRANSSION HOLDINGS
12.2016 - Current
- Monitored PAN India service network and managed life cycle for service partners.
- Handled monthly service warranty compensation claims for mobile, home appliances, and accessory services across India.
- Achieved turnaround time of seven days for payout to service partners.
- Reviewed claims procedures and established performance improvement plans.
- Collaborated with ASPs and ASMs to enhance operations and reduce costs.
- Communicated objectives and needs to management and key stakeholders in claims and field operations.
- Negotiated contracts to optimize efficiency and lower costs.
- Prepared monthly reports detailing all claims activities.
Senior Executive
SPICE RETAIL LTD
11.2009 - 12.2016
- Managed PAN India monthly service warranty compensation claims for authorized partners.
- Collected invoices to release approved claim amounts promptly to partner accounts.
- Processed all full and final settlement cheques within established timelines.
- Coordinated with field service teams, including ASC accounts, billing, and service personnel for seamless operations.
- Conducted internal audits of spare invoices against physical inventory to ensure accuracy.
- Processed Octroi and courier claims for service partners efficiently.
- Recovered payments from partners' outstanding payables to maintain sufficient credit limits.
- Facilitated issuance of debit and credit notes for service partners.
Operation Executive
SERVICE CITY INDIA PVT LTD
12.2007 - 10.2009
- Coordinated with service partners to track customer handset status and close pending calls.
- Resolved escalated customer queries through effective communication with technical teams.
- Tracked incoming mails, following up to address and resolve queries promptly.
- Updated CRM with customer call details regarding handset status.
- Maintained daily customer reports to identify and rectify discrepancies.
- Prepared reports on incoming and outgoing handset status for management review.
- Created job sheets for incoming customer handsets, ensuring accurate processing.
- Managed shipment of handsets while monitoring tracking status for timely delivery.
Customer Care Executive
SOLECTRON CENTUM INDIA PVT LTD
09.2006 - 11.2007
- Coordinated with service partners to update customer handset status promptly.
- Tracked incoming mails, followed up, and resolved queries efficiently.
- Handled escalated customer queries, ensuring timely resolution.
- Collaborated with technical team to resolve customer escalation cases swiftly.
- Updated CRM with customer call details regarding handset status.
- Managed coordination with service partners for closure of pending calls.
- Maintained daily customer reports to identify and rectify discrepancies.
- Created job sheets for incoming customer handsets and tracked shipment status.
Service Executive
UCOM TECHNOLOGIES PVT LTD
08.2005 - 09.2006
- Coordinated with service partners to monitor open call status.
- Tracked incoming mails, followed up, and resolved queries.
- Handled escalated customer queries and ensured timely resolution.
- Collaborated with technical team to address customer escalation cases.
- Updated handset status for customer calls in CRM system.
- Maintained daily customer reports to identify discrepancies.
- Created job sheets for incoming customer handsets.
- Managed shipment of handsets and monitored tracking status.
Education
MBA - Operations Management
Sikkim Manipal University
New Delhi08-2020
Diploma in Computer Application - Computer Hardware
Microsoft Media Computer
Imphal, Manipur09-2004
Bachelor of Science - Physics Hons.
Manipur University
Manipur04-2003
10+2 - Science
State Board Manipur
Manipur05-2000
10th -
State Board Manipur
Manipur06-1998
Skills
- Service network management
- Claims processing and management
- Data analysis and reporting
- Cost control and savings
- Warranty resolution
- Service partner onboarding and audits
- Management information systems expertise
- Computer applications proficiency
- SAP and e-service knowledge
- Customer relationship management
- Network optimization
Languages
Manipuri
First Language
Hindi
Intermediate (B1)
B1
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Deputy Manager
TRANSSION HOLDINGS
12.2016 - Current
Senior Executive
SPICE RETAIL LTD
11.2009 - 12.2016
Operation Executive
SERVICE CITY INDIA PVT LTD
12.2007 - 10.2009
Customer Care Executive
SOLECTRON CENTUM INDIA PVT LTD
09.2006 - 11.2007
Service Executive
UCOM TECHNOLOGIES PVT LTD
08.2005 - 09.2006
MBA - Operations Management
Sikkim Manipal University
Diploma in Computer Application - Computer Hardware
Microsoft Media Computer
Bachelor of Science - Physics Hons.
Manipur University
10+2 - Science
State Board Manipur
10th -
State Board Manipur
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