Languages
Summary
Overview
Work History
Education
Skills
Certification
Personal Particulars
Timeline
Declaration
Generic

Khaja Mohiadeen

Chennai

Languages

English
Advanced (C1)
Tamil
Advanced (C1)
Malayalam
Intermediate (B1)
Hindi
Elementary (A2)

Summary

Exceptional Operations Executive focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Facilities Executive/Duty Manager in Accenture

Jones Lang Lasalle (JLL)
09.2022 - Current
  • Providing Access ID card and employee ID card using Safe Tool.
  • Assisting in Cross audit, Client audit, SOC Audit and internal Audit.
  • Responsible for taking part in emergency evacuation procedures, handling crisis management (natural disasters)and business continuity plans(BCP).
  • Taking care of office stationery items/housekeeping things and updating in ARCHIBUS tools on daily basis to track easily during Audit periods.
  • Responsible for blocking conference/meeting room and auditorium booking based upon client needs.
  • Monitoring the Garbage yard and waste segregation with periodic disposal adherence (Scrap & Dry waste management\ disposal\ maintenance).
  • Having strong organizational and analytical skills to provide efficient, timely, reliable, and courteous service to customers.
  • Ensuring cleanliness and hygiene of all the common area, office area of building services of the building complex, including facades, basements, terrace and machine rooms(HUB/Server/Battery).
  • Having a knowledge about proper usage of PPE’s (Gloves, safety Glasses, Shoes, respirators, full body suits).
  • Ensuring adequate availability and supply of consumables relating to Cafeteria, Housekeeping services and Stationery.
  • Conducting monthly wellness Audit and cross checking First Aid Box checklist.
  • BPSS Attendance and regular attendance maintenance/ updating for JLL TPV(Third Party Vendor).
  • Fire drill coordination and Pest control follow ups.
  • CCD (Café Coffee Day),HUL(Hindustan Unilever Limited) quarterly SLA updating.
  • Monitoring the housekeeping and Security team audits on weekly basis & giving guidelines to both teams outgrowths.
  • Reviewing the monthly consumables, SRM tools (Service Relationship Management) and equipment’s for housekeeping and maintain the inventory.
  • On Daily basis updating carpet vacuuming, shampooing and encapulisation score card based on square feet.
  • Maintaining the landscaping /indoor plants/ upkeep of the facade of the building.
  • Ensuring safe chemicals, below threshold value, are used and Material Safety Data Sheet to be followed.
  • Ensuring the proper maintenance of all equipment with the help of Engineering Team and makes arrangements for repair. and/or replacement of used and damaged equipment
  • Daily supervision of the housekeeping staff, Security Team including the day, event and post-event and supervision of facade job allotted to the facade staff
  • Providing training’s to all staff including facade, horticulture and housekeeping regarding all company related standards and policy.
  • Supporting medical emergency time to employees/staff on immediate basis arranging Wellness Team(Apollo Hospital Staff) along with wheel chair/stretcher. After checking the Temperature, vital details and as per wellness staff advise will act accordingly (if hospitalization needed means immediately shifting the employee to nearby hospital).

Facilities Executive

Liberty Realtors
08.2020 - 06.2022
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • In administration responsibilities will include effective events management, managing expatriate/ internal staff travel and accommodations, assets management among others.
  • Responsible for the management of Administration and Logistics functions were duties will include keeping inventory of vehicles and managing repairs , service and maintenance.
  • Supply of fleet accessories, budgeting and financial reporting, scheduling maintenance and rotation of vehicles, training of fleet management team and other staff and appropriate duties.

Helpdesk Operator

Dubai Silicon Oasis Authority (Government of Dubai)
08.2017 - 07.2020
  • Operate FM helpdesk in an efficient manner.
  • Responsible for ensuring customer satisfaction by responding using Operations& Facilities procedures.
  • Resolves and/or refers more complex technical problems through a defined escalation process.
  • Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
  • Explaining the procedure to apply visa quota for the employees in dynamic CRM. Prepare weekly and monthly reports (open & closed Requests, Summary list of Services) by MSD CRM/Field Services.
  • Managing check in & Check Out Process (Key handover/Snagging works/cleaning & pest control) for Villas and commercial units, resolves problems situations in a professional manner and makes decisions on a daily basis relative to helpdesk responsibilities and proper escalations.
  • Coordinate with other depts. linked to Operations & Facilities Helpdesk.
  • Serve as liaison between clients, contractor and the department in advising and assisting inquiries or requirements as well as to organize meeting schedules e.g. inspections, and key handover for the villas and commercial units.
  • Clearing the client’s inquiries regarding license renewal, trade license, establishment card & business operation permit.

Admin Coordinator

Etisalat (Semi Government of Dubai)
08.2016 - 08.2017
  • Handling entire store and its operations.
  • System Service request creation in Maximo, preparing emails, taking Report of stock items for refreshments and Compliance Issues.
  • Managing Dubai Electricity and Water Authority & Federal Electricity and Water Authority Bills.
  • Answering calls, transferring calls, taking messages from phone calls in a timely manner.
  • Handling the services calls like System issues, MEP related, Chair Problems, Etisalat store Logo issues.
  • Water leakage issues and all admin works with bio-metric updating and sending action plans with related team.

Education

Bachelor of Engineering - Electronics & Communication

Anna University
Chennai
2012

Skills

  • Facilities management & maintenance
  • Operations leadership
  • Logistics Operations
  • MS Office
  • Operations support
  • Executive team leadership
  • Maintaining facilities
  • Flexible and Adaptable
  • Decision Making
  • Planning and Coordination
  • Good Telephone Etiquette

Certification

  • Customer Service Foundations
  • Business writing skills

Personal Particulars

Name : Khaja Mohiadeen

Marital Status: Married

Gender : Male

Date of Birth :21. Dec. 1990

Nationality : Indian

Passport No : L8563751

Validity : 21.04.2024

Timeline

Facilities Executive/Duty Manager in Accenture

Jones Lang Lasalle (JLL)
09.2022 - Current

Facilities Executive

Liberty Realtors
08.2020 - 06.2022

Helpdesk Operator

Dubai Silicon Oasis Authority (Government of Dubai)
08.2017 - 07.2020

Admin Coordinator

Etisalat (Semi Government of Dubai)
08.2016 - 08.2017

Bachelor of Engineering - Electronics & Communication

Anna University

Declaration

Consider myself familiar with the aspects of Operations and Facilities. I am also confident of my ability to work in a team. I hereby declare that the above are true to the best of my knowledge and belief.


KHAJA MOHIADEEN

Applicant

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