Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Teacher
Khaja Moinudeen

Khaja Moinudeen

Bengaluru

Summary

Seeking opportunity to join a highly qualified technical team as an Office 365 Administrator where my skills in Advanced Exchange online / O365 / Outlook,

My sole objective is to serve the company to the best of my knowledge, and to achieve personal and organizational goals. I will accept challenging situations, serve with commitment & to innovate new skills in Microsoft 365.

Overview

17
17
years of professional experience
3
3
years of post-secondary education

Work History

Senior Escalation Engineer

LTI Mindtree
Bangalore
01.2023 - Current
  • Troubleshoot/resolve escalated issues relating to O365, Outlook, Exchange online
  • Experience in hybrid and cloud environment
  • Performed quality control and monitored production efforts.
  • Enhanced operational performance and reduced operations wait time by developing and optimizing standard practices.
  • Oversaw problem resolution to address barriers to operational efficiency.
  • Worked with Microsoft Partner (Enterprise) closely on business impact of premier escalations for large and small scale organizations.
  • Handled transport rule issues, inbound and outbound connectors, DLP policies, MFA, Oauth, Threat policies, submissions explorer, EMT logs, spam and junk email analysis, Azure AD portal, Content search and Ediscovery, Sensitivity labels, Retention policies, Holds,
  • Outlook advanced diagnostics, network capture, MAPI tool, calendar issues, bookings, bookings with me, roles and permissions, directory based edge blocking, sharepoint, office applications
  • Exchange Online / O365 / Outlook
  • Migrations - Mailboxes, Public Folders, User Profiles Microsoft
  • Azure administration - adds moves, and changes

Operations Lead

Concentrix India Pvt Ltd
Pune
11.2020 - 01.2023
  • Experience in remote Exchange O365/
  • Azure Active Directory
  • Migrations - Mailboxes, Public Folders, User Profiles
  • Microsoft Azure administration - adds moves, and changes
  • Troubleshoot/resolve escalated Help Desk issues relating to O365
  • Experience in hybrid and cloud environment
  • Service Now problem management system
  • Desktops, laptops, tablets, Window/ Mac servers and their peripherals, mac and pc
  • Evaluate end users privileged access via entitlement reports.
  • Performed quality control and monitored production efforts.
  • Enhanced operational performance and reduced operations wait time by developing and optimizing standard practices.
  • Oversaw problem resolution to address barriers to operational efficiency.

Proprietor

Car Doctors
Bangalore
10.2014 - 10.2020
  • Monitor productivity, Efficiency, workshop utilization and to ensure technician allocation, clock in/out mechanism are in proper function.
  • Monitoring and tracking all legal requirements with respect to operation of workshop.
  • Monitor Customer Satisfaction Index pertaining to Service function, in order to determine extent of customer satisfaction and identify steps for improvement in quality.
  • Orientation of team towards customer delight by providing on job coaching and to ensure customers are attended and served with courtesy and professionalism.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Assisted in recruiting, hiring and training of team members.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Employed prompt decision-making and in-depth research to resolve issues.

Sr IT Support Engineer

Mmodal Global Services
Bangalore
01.2012 - 07.2014
  • Corporate network for over 6000 end users and executive level clients
  • Basic configuration of servers which host the remote user login.
  • Suggested software and hardware modifications to reduce lag time and improve overall speed.
  • Office O365/ Exchange online - Administration- User Management
  • Microsoft Azure administration - adds moves, and changes
  • Administration of Microsoft Office 365 workloads (EAC)
  • Troubleshoot failed migration issues relating to O365
  • Provide assistance to customer in deploying and configuring Microsoft products
  • Maintain required support knowledge base documents
  • Provide assistance to international team groups.
  • Evaluate end users privileged access via entitlement reports
  • Email Restoration
  • Email Account Migration - On-Prem Exchange to Exchange online
  • Trouble Shoot Active Directory - user account access, and permission issues
  • Identity Access Management Setup and delegation of administration, group policy creation and modification, administration of AD, and schema changes.
  • Cloud\AD\ Exchange Server Enterprise account administration (modifies and manages user accounts and group permissions)
  • MS Office Suite, DirSync, AutoDiscover
  • Create, replicate and assign rights of Public Folder
  • Microsoft Online Services (Office 365)\OWA

Sr IT Analyst

AT&T Global Services (magna Infotech Pvt Ltd)
Bangalore
11.2010 - 10.2012
  • Was responsible for monitoring events generated by endpoint clients, servers, network devices, and security devices across enterprise.
  • Act as Second level responder to investigations of possible incidents using log / event management tool.
  • Provide remediation and application event support to IT operations and engineering teams.
  • Review and recommends installation, modification or replacement of hardware or software components and any configuration change(s) that impact event collection.
  • Fulfill service requests, responds to break-fix incidents, and provides daily administrative support for endpoint and network security platforms.
  • Partnered with cross-functional teams to conduct thorough discovery and due diligence on existing processes.
  • Implemented Active Directory Federation Services ADFS for single-sign-on access to the Office 365 environment.
  • Assist with implementing solutions for hardware and software. Implement common preventive maintenance practices for hardware and software

Customer Support Executive

Oxus Technologies Pvt Ltd
Bangalore
08.2006 - 09.2010
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.
  • It was a project that dealt with the implementation of SIBEL 7.5 Sales Application to enhance the sales forced productivity on a daily basis for creation of orders on the course enrolments
  • Handling customer complaints and requirements.
  • Prepare reports daily, weekly and monthly basis.
  • Day-to-Day operations and updating reports to next level.
  • Handle escalation calls.
  • Developed working relationships with internal and external customers while assisting with account management duties
  • Described product and service details to customers to provide information on benefits and advantages

Education

Bachelor of Computer Applications - Computer And Information Systems Security

Indian Virtual University
Bangalore
03.2003 - 07.2006

Skills

    Problem-Solving

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Escalation Engineer

LTI Mindtree
01.2023 - Current

Operations Lead

Concentrix India Pvt Ltd
11.2020 - 01.2023

Proprietor

Car Doctors
10.2014 - 10.2020

Sr IT Support Engineer

Mmodal Global Services
01.2012 - 07.2014

Sr IT Analyst

AT&T Global Services (magna Infotech Pvt Ltd)
11.2010 - 10.2012

Customer Support Executive

Oxus Technologies Pvt Ltd
08.2006 - 09.2010

Bachelor of Computer Applications - Computer And Information Systems Security

Indian Virtual University
03.2003 - 07.2006

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Khaja Moinudeen