Khaja Moinuddin Chishty Shaik

• Member of ITCT (Infosec Technology and Cybersecurity Testing) team and performed mainstream testing and ad-hoc testing to evaluate risk and control effectiveness across various Technology, Information Security and Cybersecurity policies.

• Ensuring there is adequate processes, procedures and operational management associated with system security and disaster recovery planning in place to mitigate the risk.
• Ensure preventive and recovery process are place, minimize the risk of internal and external security threats.
• Evaluated the processes that access and control’s identity and Access Management System to ensure accurate provisioning of access.
• Perform audit/testing to ensure risks are appropriately identified, associated audit procedures are applied, and related controls are designed and operating effectively to mitigate the identified risks.
• Performed testing over the processed that anticipate plausible cybersecurity risks, persistent threat actors and events that could arise in the due course of the business process, strategies, and ongoing activities.
• Review of processes and controls that mitigate Information Security risks:
• Vulnerability management processes that support the confidentiality, integrity, and availability of the information.
• Performing the business evaluation tests to evaluate the urgent defects to be fixed before monthly client check.
• Prepare and report control deficiencies, provide recommendations to address the root cause of issues and report on the status of implementation of management remedial actions.
• Follow-up on remediation activities for deficiencies identified to ensure control gaps are successfully resolved.
• Performed testing over Cybersecurity controls that:
• Monitor cybersecurity events in a timely manner with a focus on systematic deduction, vulnerability remediation and response from cybersecurity attacks.
• Liaising with the application owners on the support codes made available to the end users along with enhancing the global support roles for the support team in Installing and maintaining software security applications.

• Coordinating and facilitating internal & external audits; following up on audit issues, responses, action plans & remediation
• Plan, perform, and manage field work to evaluate the effectiveness of key internal controls for financial reporting
• Performed IT audits and review of systems, applications and IT processes based on ISO 27001
• Performed IT General Control testing (ITGC) for critical applications/processes
• Conducted process and application-level walkthroughs for Access Management, Change Management and IT Operations
• Perform audit/testing to ensure risks are appropriately identified, associated audit procedures are applied, and related controls are designed and operating effectively to mitigate the identified risks
• Prepare and report control deficiencies, provide recommendations to address the root cause of issues and report on the status of implementation of management remedial actions
• Follow-up on remediation activities for deficiencies identified to ensure control gaps are successfully resolved
• Led an IT support team of 10-15 techs to resolve audit queries
• Responsible for maximizing team’s performance in all fronts like Productivity, AHT, CSAT, Shrinkage, Attendance, Attrition, SLA and escalation
• Monitored team progress toward timely delivery of goals
• Managed systems installations and implementations
• Preparing daily workloads for staff & coordinating the daily allocation of work
• Handling new client enquiries and acting as the face of the business
• Arranging & chairing weekly team meetings, focusing on targets & achievements
• Providing prompt and accurate information on individual performance
• Training and development of team on communication and technical front

• Monitoring the disk performance including the disk space
• Creating users, roles and granting privileges according to the business requirements
• Performed quarterly user and bi-annual privileged user access reviews
• Managed day-to-day activities and database maintenance
• Monitored the scheduled backups to ensure the failed backups are fixed and addressed in a timely manner
• Identifying the trends to improve the overall productivity of the team and implementing the same in consultation with Quality team

• Coach employees to minimize errors and improve performance
• Conducted process-level and application-level walkthroughs for Access Management and Change Management

• Follow-up on the accounts to collect the amount of the outstanding claims from the insurance company

• Working on different type of claims like Denial, Follow-up and Fresh claims

• Ensured the accounts are worked based on the ageing of the claims to avoid unnecessary adjustments


• Ensure to work on the allocated accounts and provide appropriate resolution “By doing right at the first time”
• Performed internal control testing on user access management
• Ensured the Business Continuity plan is in place for the engagement
• Conducted Call tree, Table topic and Simulation tests as part of BCM testing exercises to check the effectiveness of recovery strategy and resume operations within the RTO during any crisis situation