KHAJA ZAFEERUDDIN
Hyderabad
Summary
Dynamic and detail-oriented professional with a Master of Technology in VLSI and Embedded Systems seeking to leverage skills and knowledge in Customer Service to drive growth and contribute to the success of a progressive organization. Eager to utilize strong interpersonal abilities and problem-solving skills to provide exceptional support to customers and contribute to the success of a dynamic organization.
Overview
2025
2025
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Customer Service Associate
HRH Next
9 2024 - 10.2024
- Excellent communication skills, both oral and verbal
- Excellent interpersonal skills with a focus on empathy and a positive attitude
- Answering general customer inquiries thought calls until inquiry is closed
- Strong customer service orientation and also having excellent knowledge of E-commerce background
- Investigating customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed
- Ability to multitask, prioritize effectively, and manage time efficiently
- Maintaining customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Document Verification Specialist
Asap Staffing Solutions
09.2022 - 11.2023
- Conducted KYC document verification for new and existing customers, ensuring compliance with regulatory requirements
- Reviewed and analyzed customer documents for authenticity and completeness
- Worked closely with compliance officers and other relevant departments to address any compliance issues
- Maintained accurate records of verified documents in compliance with company policies and regulation
- Responded to customer inquiries related to document requirements and verification status
Education
Master Of Technology - Electronics And Communications
JNTUH
Nalgonda,India 10.2015 - 01.2018
Bachelor of Technology - Electronics and Communication Engineering
JNTUH
Nalgonda,India 09.2011 - 06.2015
Intermediate - MPC
Board of Intermediate Education
Hyderabad,India 06.2009 - 06.2011
Board of Secondary Education -
Secondary School of Education
Nalgonda,India 06.2008 - 05.2009
Skills
Customer Support
Customer Service
Team Collaboration
Problem Resolution
Disclaimer
Hereby, I declare that the above information furnished by me is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 02/20/94
Timeline
Document Verification Specialist
Asap Staffing Solutions
09.2022 - 11.2023
Master Of Technology - Electronics And Communications
JNTUH
10.2015 - 01.2018
Bachelor of Technology - Electronics and Communication Engineering
JNTUH
09.2011 - 06.2015
Intermediate - MPC
Board of Intermediate Education
06.2009 - 06.2011
Board of Secondary Education -
Secondary School of Education
06.2008 - 05.2009
Customer Service Associate
HRH Next
9 2024 - 10.2024
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