Summary
Overview
Work History
Education
Skills
Timeline
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Khaja Zubair Ahmed

Manager, Supply Chain Planning at Amazon
Hyderabad

Summary

An individual with a strong sense of ownership and eagerness to learn. Currently, leading the Amazon Americas Customer Service supply chain planning for~30k associates handling 4 million customer interactions per week. Delivered 311 bps improvement in customer experience and cost savings through automation, process improvements. Collaborative leader with strong stakeholder and people management skills.



Overview

12
12
years of professional experience

Work History

Manager, Supply Chain Planning

Amazon
09.2019 - Current
  • Leading a team of six supply chain planning managers, responsible for delivering customer experience at optimal cost for the Americas Customer Service.
  • Delivered a 311 bps year-over-year improvement in customer experience, with a cost saving of $0.7 million.
  • Led the migration of the CRM tool from a planning standpoint, with no impact on customer experience, by proactively identifying and solving the supply risk.
  • Conceptualized and delivered an automated planning solution in partnership with the Product and SDE teams, improving planning accuracy, and resulting in annualized savings of 3 million USD.
  • Conceptualized and devised an automated waterfall dashboard, demonstrating the key drivers impacting the supply for the Amazon Customer Service leadership team.

Operations Manager

Standard Chartered Global Business Services
06.2017 - 07.2019
  • Responsible for outward remittance operations for Hong Kong, Singapore, and the UAE markets.
  • Delivered a 30% increase in the volume of transactions completed within a 1-hour turnaround time by identifying and solving the process gaps.
  • Revamped the Productivity Seismograph Tool with a detailed time-motion study, which is used to monitor and measure the performance of the team.

Project Engineer

Mahindra Susten
07.2013 - 06.2015
  • Responsible for civil engineering-related activities for the installation of a solar power plant.
  • Executed two novel projects involving installation on an industrial roof, car parking, and devised a standard operating procedure (SOP) for future use.

Education

MBA -

Indian Institute of Management
Kozhikode
04.2001 -

Bachelor of Engineering - Civil Engineering

University College of Engineering, Osmania University
Hyderabad, India
04.2001 -

Skills

Capacity planning

Supply chain risk management

Stakeholder management

People management

Cost reduction strategies

Problem-solving

Decision-making

Continuous improvement

Program management

Timeline

Manager, Supply Chain Planning

Amazon
09.2019 - Current

Operations Manager

Standard Chartered Global Business Services
06.2017 - 07.2019

Project Engineer

Mahindra Susten
07.2013 - 06.2015

MBA -

Indian Institute of Management
04.2001 -

Bachelor of Engineering - Civil Engineering

University College of Engineering, Osmania University
04.2001 -

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Khaja Zubair AhmedManager, Supply Chain Planning at Amazon