Summary
Overview
Work History
Education
Skills
Timeline
Generic

Khaleel Sait

Financial fraud specialist
Bengaluru

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Fraud Prevention Specialist

JPMorgan Chase
11.2022 - Current
  • Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.
  • Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
  • Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
  • Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
  • Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
  • Led risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.
  • Contributed to the development and implementation of risk management frameworks, ensuring a comprehensive approach to fraud prevention across all aspects of the organization.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
  • Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.

Head of Marketing

Zawaa Foods
01.2018 - Current
  • Identified value propositions and key messages for company marketing campaigns.
  • Wrote and distributed press releases to increase brand visibility.
  • Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
  • Traveled to promote current programs and drive marketing through trade shows and industry conferences.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Identified industry benchmarks to measure success of key digital strategy areas.
  • Developed and implemented targeted digital strategy to improve business performance.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Managed and oversaw design of marketing material and promotional literature for organization.
  • Coordinated appointments and meetings for marketing director with various active projects

Escalation Specialist

24/7ai
01.2020 - 09.2022
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Created detailed reports on recurring issues, helping management make informed decisions about product improvements or policy changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Learned and followed customer service policies and procedures to meet organizational and industry standards.
  • Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
  • Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Sought ways to improve processes and services provided.

Education

BBA - Marketing Management And Research

SRM University
Chennai, India
04.2001 -

Skills

Market Research

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Timeline

Fraud Prevention Specialist

JPMorgan Chase
11.2022 - Current

Escalation Specialist

24/7ai
01.2020 - 09.2022

Head of Marketing

Zawaa Foods
01.2018 - Current

BBA - Marketing Management And Research

SRM University
04.2001 -

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Khaleel SaitFinancial fraud specialist