Khaleel Sait
Financial fraud specialist
Bengaluru
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Fraud Prevention Specialist
JPMorgan Chase
11.2022 - Current
- Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Reviewed and updated policies regularly to ensure compliance with industry standards and regulatory requirements related to fraud prevention.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Led risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.
- Contributed to the development and implementation of risk management frameworks, ensuring a comprehensive approach to fraud prevention across all aspects of the organization.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Head of Marketing
Zawaa Foods
01.2018 - Current
- Identified value propositions and key messages for company marketing campaigns.
- Wrote and distributed press releases to increase brand visibility.
- Directed hiring, training and performance evaluations for marketing and sales staff and supervised daily activities.
- Traveled to promote current programs and drive marketing through trade shows and industry conferences.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Collaborated with developers, advertisers and production managers to market products and services.
- Identified industry benchmarks to measure success of key digital strategy areas.
- Developed and implemented targeted digital strategy to improve business performance.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
- Developed innovative and targeted collateral to support overall branding objectives.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Managed and oversaw design of marketing material and promotional literature for organization.
- Coordinated appointments and meetings for marketing director with various active projects
Escalation Specialist
24/7ai
01.2020 - 09.2022
- Cross-trained and backed up other customer service managers.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Created detailed reports on recurring issues, helping management make informed decisions about product improvements or policy changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Monitored and analyzed customer feedback to track patterns in feedback and report areas for improvement to management.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Sought ways to improve processes and services provided.
Education
BBA - Marketing Management And Research
SRM University
Chennai, India 04.2001 -
Skills
Market Research
Task Prioritization
Decision-Making
Continuous Improvement Focus
Organizational Skills
Teamwork and Collaboration
Financial Data Analysis
Telephone and email etiquette
Continuous Improvement
Effective Communication
Interpersonal Skills
Project Management Competencies
Evidence organization
SEO knowledge
Content Creation
Market Research
Timeline
Fraud Prevention Specialist
JPMorgan Chase
11.2022 - Current
Escalation Specialist
24/7ai
01.2020 - 09.2022
Head of Marketing
Zawaa Foods
01.2018 - Current
BBA - Marketing Management And Research
SRM University
04.2001 -