Khalid Bin Farooq

• Lead the hiring of 300+ doctors and trained them on our company SOPs.
• Improving the OPD NPS from to 6.4 to 8.2
• Improved L2O% from 13% to 20% by increasing the supply as per the analyzing historical trends in the high-volume zones.
• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
• Streamlined operations to consistently deliver on targets.
• Improved O2I% from 30% to 47% of our flagship markets Delhi, Bangalore, Mumbai & Pune.
• Developed an additional source of revenue from the onboarded doctors which lead to better doctor engagement.
• Improved L2I by 38% by facilitating surgeries in non-serviceable zones, cites and diseases which implemented the growth of revenue of 42% in last FY 23-24.

• Enabling tech adoption to ensure proper visibility of surgeries and timely payouts to the surgeons (Doctors)
• New City launch- taking responsibility for medical resources availability and infrastructure
• New Category launch- taking responsibility for diversifying the categories and getting the expected outcome
• Training new resources to make them understand the working model and monitor their performance
• Improved doctor's utilization as per their area of interest by mentorship programe cross departments.
• Analyzing OPD to IPD conversion report for better performance and business development

• Handling a team of 8 persons for sourcing, hiring and managing surgeons
• Sourcing top-notch surgeons (Doctors) from medical colleges and corporate hospital chains
• Analyzing, reviewing, and assessing leads assigned
• Doctor's Availability in all areas where the organization is functional.

• Lead Generation.

• Contacting potential clients to set up meetings and closing those leads successfully.

• Resolving client queries along with processing requests

• Forwarding claims to the operations team and getting them settled well in time.

• Learning about multiple life insurance products.

• Maintaining persistency rate.

• Conducting training to keep personal bankers updated.

• Making consistent efforts to achieve more than the target assigned.

• Boosting sales and achieving over and above revenue targets
• Active participation in road shows, canopies, and exhibitions
• Networking with the marketing team and Implementing strategies to enhance brand awareness in the market.