Khalid Maniyar
Thane
Summary
Experience with two Pre-Opening Properties.
Good exposure and understanding of the Hospitality Industry. Resourceful Assistant Front Office Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth front desk operations and enhance guest satisfaction.
Overview
12
12
years of professional experience
Work History
Assistant Front Office Manager
Ciesta Hotels and Resorts
Mumbai
01.2023 - Current
- Handling Channel Manager & Extranet.
- Data analysis of booking data received from local travel agents, OTA & GDS
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
- Monitored front desk staff performance, ensuring adherence to company standards.
- Maintained accurate records of all transactions for accounting purposes.
- Ensured that all staff members were properly trained on hotel policies and procedures.
- Developed strategies for improving customer satisfaction ratings.
- Resolved billing discrepancies in a timely manner.
Assistant Manager Front Office
Radisson Hotel Group
Nashik
06.2022 - 01.2023
- Handling walking guests.
- Handling Front office & back office activities.
- Overlook on daily check-in, check-out, guest reservation, registration, payment & departure.
- Follow up on allocated rooms for all expected arrival guests, and co-ordinate with housekeeping to cleaning of rooms, to maintain up-to-date information on room rates, current promotions offers and packages.
- To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies.
- Taking care about No show & Reservation canceling cases
- Preparation of Competition figures reports.
- Preparation Duty roster for Front Office Staff.
- Preparing & conducting Regular training module & schedule for Front office team.
Resort Manager
Relax Adventure Resort
Igatpuri
11.2020 - 05.2022
- Overall Resort Management.
Duty Manager
BYKE Group of Hotels & Resorts.
Thane
11.2016 - 09.2020
Senior Front Office Associate
Country Inn & Suites by Radisson
Vashi
06.2015 - 06.2016
Front Office Associate
The Lalit Mumbai
Mumbai
06.2014 - 04.2016
Front Office Trainee
Four Points by Sheraton
Mumbai
10.2012 - 02.2013
Education
Bachelor of Science - Hospitality Studies
Anjuman-I-Islam’s Institute of Hotel Management &
Mumbai, MH04-2014
Skills
- Complaint Handling
- Guest Relations Management
- Staff Training and Development
- Employee Supervision
- Front Desk Operations
- Pivot tables
- Monthly Reporting
- Budget Forecasting
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Affiliations
- Trained on “Opera, IDS & WINHMS” PMS.
- Awarded for Best Grooming.
- Employee of the Month (Twice)
References
References available upon request.
Timeline
Assistant Front Office Manager
Ciesta Hotels and Resorts
01.2023 - Current
Assistant Manager Front Office
Radisson Hotel Group
06.2022 - 01.2023
Resort Manager
Relax Adventure Resort
11.2020 - 05.2022
Duty Manager
BYKE Group of Hotels & Resorts.
11.2016 - 09.2020
Senior Front Office Associate
Country Inn & Suites by Radisson
06.2015 - 06.2016
Front Office Associate
The Lalit Mumbai
06.2014 - 04.2016
Front Office Trainee
Four Points by Sheraton
10.2012 - 02.2013
Bachelor of Science - Hospitality Studies
Anjuman-I-Islam’s Institute of Hotel Management &