Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Khalid Maniyar

Khalid Maniyar

Thane

Summary

Experience with two Pre-Opening Properties.

Good exposure and understanding of the Hospitality Industry. Resourceful Assistant Front Office Manager known for high productivity and efficient task completion. Possess specialized skills in guest relations, conflict resolution, and team leadership. Excel in communication, problem-solving, and adaptability to ensure smooth front desk operations and enhance guest satisfaction.

Overview

12
12
years of professional experience

Work History

Assistant Front Office Manager

Ciesta Hotels and Resorts
Mumbai
01.2023 - Current
  • Handling Channel Manager & Extranet.
  • Data analysis of booking data received from local travel agents, OTA & GDS
  • Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
  • Conducted daily briefing sessions with front office staff to review occupancy status, arrivals and departures, special requests and VIP guests.
  • Monitored front desk staff performance, ensuring adherence to company standards.
  • Maintained accurate records of all transactions for accounting purposes.
  • Ensured that all staff members were properly trained on hotel policies and procedures.
  • Developed strategies for improving customer satisfaction ratings.
  • Resolved billing discrepancies in a timely manner.

Assistant Manager Front Office

Radisson Hotel Group
Nashik
06.2022 - 01.2023
  • Handling walking guests.
  • Handling Front office & back office activities.
  • Overlook on daily check-in, check-out, guest reservation, registration, payment & departure.
  • Follow up on allocated rooms for all expected arrival guests, and co-ordinate with housekeeping to cleaning of rooms, to maintain up-to-date information on room rates, current promotions offers and packages.
  • To check on VIP reservations, complete their pre-registration formalities and extend to them the regular courtesies.
  • Taking care about No show & Reservation canceling cases
  • Preparation of Competition figures reports.
  • Preparation Duty roster for Front Office Staff.
  • Preparing & conducting Regular training module & schedule for Front office team.

Resort Manager

Relax Adventure Resort
Igatpuri
11.2020 - 05.2022
  • Overall Resort Management.

Duty Manager

BYKE Group of Hotels & Resorts.
Thane
11.2016 - 09.2020

Senior Front Office Associate

Country Inn & Suites by Radisson
Vashi
06.2015 - 06.2016

Front Office Associate

The Lalit Mumbai
Mumbai
06.2014 - 04.2016

Front Office Trainee

Four Points by Sheraton
Mumbai
10.2012 - 02.2013

Education

Bachelor of Science - Hospitality Studies

Anjuman-I-Islam’s Institute of Hotel Management &
Mumbai, MH
04-2014

Skills

  • Complaint Handling
  • Guest Relations Management
  • Staff Training and Development
  • Employee Supervision
  • Front Desk Operations
  • Pivot tables
  • Monthly Reporting
  • Budget Forecasting

Languages

Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1

Affiliations

  • Trained on “Opera, IDS & WINHMS” PMS.
  • Awarded for Best Grooming.
  • Employee of the Month (Twice)

References

References available upon request.

Timeline

Assistant Front Office Manager

Ciesta Hotels and Resorts
01.2023 - Current

Assistant Manager Front Office

Radisson Hotel Group
06.2022 - 01.2023

Resort Manager

Relax Adventure Resort
11.2020 - 05.2022

Duty Manager

BYKE Group of Hotels & Resorts.
11.2016 - 09.2020

Senior Front Office Associate

Country Inn & Suites by Radisson
06.2015 - 06.2016

Front Office Associate

The Lalit Mumbai
06.2014 - 04.2016

Front Office Trainee

Four Points by Sheraton
10.2012 - 02.2013

Bachelor of Science - Hospitality Studies

Anjuman-I-Islam’s Institute of Hotel Management &

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Khalid Maniyar