Khalid Mohammed
Navi Mumbai
Summary
Enthusiastic and customer-focused retail professional with 15 years of experience in delivering exceptional service, driving sales, and maintaining a positive shopping environment. Adept at working in fast-paced retail settings, assisting customers, and ensuring smooth store operations. Passionate about providing a high-quality shopping experience and contributing to team success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Retail Head
Greensole Footwear Pvt Ltd
10.2023 - Current
- Develop and execute retail strategies to enhance store performance to increase sales
- Overseas day to day operations of multiple store locations, ensuring efficiencies and compliance with company policy
- Develop and implement policies and procedures to improve customer experience and operational effectiveness
- Set and monitor target, ensuring store and Ecommerce platforms meets targets and exceed revenue goals
- Identify opportunities for business expansion, product assortment enhancement and customer engagement
- Work with marketing team to develop promotional campaigns, events and loyalty programme
- Lead, mentor and develop team members and retail staff to drive performance
- Conduct Training programme to enhance product knowledge, customer service skills and sales technique
- Maintaining high standards of customer service across all touch points of customers
- Address customer concerns and implement strategies to enhance satisfaction and loyalty
- Manage Inventory process to minimize shrinkage and stock losses
Regional Cluster Manager – West
Vaya India Pvt Ltd
02.2022 - 10.2023
- Meeting Business Targets
- Branding visual merchandise, location and signage
- Financial Tracking and reporting budgeting
- Team management and multistore operations
Cluster Manager- West
Redwood Lifestyle LLP
05.2018 - 06.2020
- Working together with all directors to participate and compile the budgets of all department
- Spearheading strategies to steer’s company’s future in the positive direction
- Driving the company operating capabilities to surpass customer satisfaction, retention and company goal
- Controlling company cost and introducing tactical initiative to reduce loss and thefts
- Monitoring invoices, money handling processes, accounting and bank processes
- Preparing timely and accurate financial performance report
- Overseeing marketing activities and implementing other better business practices
- Delegating responsibilities to ensure staff members grow as capable participant
Cinema Operation Manager
Mukta A2 Cinema
06.2016 - 04.2018
- Managed complete Cinema operations including P&L / Budgeting with key focus on achieving assigned sales targets
- Planned and attained margins to achieve bottom line profitability while ensuring adherence to all SOPs in all cinemas
- Ensured implementation of high degree of hygiene, staff grooming, customer satisfaction and VM standards in the given stores
- Developed & implementing systems to control pilferage / shoplifting and ensured adherence with the same
- Coordinated with Category Management Team to ensure proper running of the schemes and offer
- Communicated with Marketing Departments at HO for implementing marketing strategies
- Facilitated change management, operations, MBQ planning, store maintenance, inventory & cost control
- Conducted benchmarking surveys & ensured 100% adherence to POG and promo implementation in the store
Store Manager
Aero Club (Woodland)
10.2013 - 05.2016
- Managed day-to-day retail operations of store and ensured smooth execution & adherence to all SOPs
- Built an inspiring team environment with an open communication culture
- Defined clear team goals, delegated tasks within pre-set deadlines, monitored team performance & reported on metrics
- Motivated team members, team members’ feedback and resolve any issues or conflicts
- Identified training needs, organized coaching, recognized high performance and rewarded accomplishments
- Ensured 100% adherence to POG and promo implementation in the store and that the store is kept clean & hygienic
Operation and Logistic Manager
Invent Bio Med Pvt Ltd
03.2008 - 09.2013
- Job requires co-ordination across multiple functions and the regional sales teams and across all levels to bring in operational excellence
- Planning and procurement of packaging material
- Periodically analyse KPI’s, Fine Tune the KPI with an aim achieve the increasing productivity and efficiency of the Team members
- Setting up Vendors and Involve in the development of vendor and Vendor Analysis
- Inventory management, Monthly updating of MD costing sheets
- Setting up the new Operation in regards of Logistics, Warehousing, Manpower and other resources in all over India
- Setting up KPI for the operation
- Involve in GAP ANALYSIS and doing the required to bridge the GAP
- Handling customer queries
- Make them satisfied & increasing the volume of business
- Freight negotiation from transporter & looking billing of the transporters
- Developing/sustaining the existing network & effectively managing the supply chain, ensuring timely and cost-effective delivery of products
- Responsible for ensuring optimum inventory levels to meet the market requirements
- Maintaining MIS on daily level dispatch & sourcing according to product & retail counter basis
- Enhancing the skills of the team in respect of Product knowledge & selling skill
Education
MBA - Marketing and Sales
BSc - Chemistry
Skills
- Retail Operation Management
- Sales & Business Development
- Team Leadership and Training
- Customer Experience Enhancement
- Inventory and Merchandising
- Budgeting and Cost Control
- Market Trend Analysis
- Vendor and Stakeholder Relationship
Certification
I certify that all information mentioned in this CV is accurate and true to the best of my knowledge and belief.
Personal Information
Date of Birth: 04/05/81
Timeline
Retail Head
Greensole Footwear Pvt Ltd
10.2023 - Current
Regional Cluster Manager – West
Vaya India Pvt Ltd
02.2022 - 10.2023
Cluster Manager- West
Redwood Lifestyle LLP
05.2018 - 06.2020
Cinema Operation Manager
Mukta A2 Cinema
06.2016 - 04.2018
Store Manager
Aero Club (Woodland)
10.2013 - 05.2016
Operation and Logistic Manager
Invent Bio Med Pvt Ltd
03.2008 - 09.2013
MBA - Marketing and Sales
BSc - Chemistry
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