Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

khalid shaikh

Integration Project Manager
Mumbai,Maharashtra

Summary

  • Over 7 years of versatile experience across different industries as a Integration project manager, Technical Support Engineer, L2 Technical support Executive and a Renewal Specialist, worked on many Technical platforms and achieved a numerous amount of knowledge.
  • Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work History

Integration project manager

Eclinicalworks Pvt Ltd.
08.2022 - Current
  • Optimized resource allocation by assessing needs accurately at the beginning of each project phase.
  • Maintained strict adherence to security protocols during sensitive data transfers, safeguarding confidential information throughout integration projects.
  • Identified opportunities for process improvements and initiated changes to enhance overall project efficiency.
  • Spearheaded cross-functional teams to successfully deliver complex integration projects on time and within budget.
  • Managed scope changes effectively to minimize impact on project timelines and costs.
  • Led change management initiatives to ensure seamless adoption of new systems by end-users after integration projects were completed.
  • Reviewed and analyzed project data to identify trends, inefficiencies, and opportunities for improvement in future integrations.

Subject Matter Expert

Think and Learn Pvt.Ltd.(Byju's)
01.2021 - 07.2022
  • Identify and resolve the technical issues while using tab or laptop.
  • Setting up system using Remote Desktop connection like AnyDesk and TeamViewer.
  • Fixing software and Drivers on the user systems.
  • Fixing issues in Device Manager and External Devices.
  • Understanding Operating Systems like Windows 7,8,10.
  • Understanding Latest Privacy Settings and Access control in devices.
  • Troubleshooting Network and Internal issues for clients.
  • Mentored junior team members, contributing to their professional growth and development.
  • Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.

L2 Techincal Expert

WhiteHat Jr
06.2020 - 01.2021
  • Worked as a Technical expert for the US customers and remotely assisted them with the troubleshooting.
  • Consistently Maintained FRT(First Response Time) within15 seconds on all chat requests as Operations Executive.
  • Assisted with students and teachers PC or browser technical queries for joining the classes.
  • Maintained an average CSAT(Customer Satisfaction Score) of 97%.
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Technical Support Engineer

Zedo India PvtLtd
07.2019 - 06.2020
  • Worked as Technical Support Engineer wherein we used to work on the websites to run the ads and look after the functionality of the running ads.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Technical Data Specialist

HEREMaps
07.2018 - 06.2019
  • Worked as Technical Data Specialist where in my responsibilities was to check and edit the route and of the maps of the Europe countries like Canada and USA.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.

Technical Support Engineer

Smart InfocomPvt.Ltd.
06.2017 - 06.2018
  • Worked as a technical support engineer where we served a top rated MNC for the biometric system and managing their biometric data on the back-end.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.

Education

Graduation in Computer Engineering (B.E) -

Rizvi College Of Engineering
Mumbai, India
05.2014 - 05.2017

Diploma in Computer Science -

Baba Saheb Gawde Instirute Of Technology
Mumbai
01.2011 - 05.2014

SSC -

Bai Ratan Bai.F.Pavri Highschool
Mumbai, India
01.2011 -

Skills

Integration planning

Accomplishments

  • BYJU's, Among the Top 5 performers for renewing subscriptions of unsatisfied customers.
  • BYJU's, Among the topperformers for consistently achieving an average Talktime of 4 hours and 60 calls connected. Maintaining a CSAT of 95%.
  • WhiteHatJunior, Served as a best performer for the US customer in giving the quick solution.

Personal Information

Date of Birth: 12/21/94

Timeline

Integration project manager

Eclinicalworks Pvt Ltd.
08.2022 - Current

Subject Matter Expert

Think and Learn Pvt.Ltd.(Byju's)
01.2021 - 07.2022

L2 Techincal Expert

WhiteHat Jr
06.2020 - 01.2021

Technical Support Engineer

Zedo India PvtLtd
07.2019 - 06.2020

Technical Data Specialist

HEREMaps
07.2018 - 06.2019

Technical Support Engineer

Smart InfocomPvt.Ltd.
06.2017 - 06.2018

Graduation in Computer Engineering (B.E) -

Rizvi College Of Engineering
05.2014 - 05.2017

Diploma in Computer Science -

Baba Saheb Gawde Instirute Of Technology
01.2011 - 05.2014

SSC -

Bai Ratan Bai.F.Pavri Highschool
01.2011 -

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khalid shaikhIntegration Project Manager