Khalid Shaikh
Network Support Engineer
Vadodara
Summary
Network Support Engineer with 1.5+ years of experience in LAN/WAN networking, TCP/IP troubleshooting, and network monitoring using PRTG. Hands-on experience in configuring routers, switches, and wireless access points, along with implementing 802.1X authentication and port security. Currently preparing for CCNA and seeking Network Engineer / NOC roles.
Overview
2
2
years of professional experience
Work History
Network Support Engineer
Microsense Pvt. Ltd.
Vadodara
07.2025 - Current
- Provide end-to-end IT and network infrastructure support across hotel operations, ensuring high availability and performance
- Monitor network performance using PRTG Network Monitor (web-based) to track device uptime, bandwidth usage, and system health
- Analyze PRTG alerts and perform initial troubleshooting for network outages and performance issues
- Manage Active Directory including user account creation, password resets, and access permissions
- Monitor and troubleshoot LAN and Wi-Fi connectivity issues across departments
- Configure and verify switch connectivity using PuTTY (SSH/Telnet)
- Assist in configuration and troubleshooting of routers, switches, and wireless access points
- Implement switch-level security including 802.1X authentication and MAC address binding (port security) to prevent unauthorized access
- Perform TCP/IP troubleshooting using tools such as ping, tracert, and ipconfig
IT & Network Support Trainee
PAM Premium Hotel & Resort
Vadodara
01.2025 - 06.2025
- Assisted in daily IT infrastructure support and troubleshooting
- Installed and configured desktop computers, printers, and CCTV systems
- Performed LAN connectivity checks and basic network diagnostics
- Conducted OS updates, antivirus checks, and system maintenance tasks
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
IT Support Intern
Infosoft Technology
Vadodara
09.2024 - 12.2024
- Assisted in managing SQL-based databases and executing basic queries
- Performed data extraction and updates using SQL commands
- Supported software setup and client onboarding
- Resolved application and technical issues for internal users
- The strongest resumes quantify results. Consider adding numbers to your achievements. E.g., 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Education
Bachelor of Engineering - Computer Engineering
NeoTech Institute of Technology
Vadodara,Gujrat07.2028
Diploma - Computer Engineering
Government Polytechnic Dahod
DAHOD,Gujrat,India05.2024
Skills
Networking: LAN, WAN, TCP/IP, IP Addressing, Basic Subnetting
Network Services: DHCP, DNS
Systems Administration: Microsoft Active Directory, User Account Management, Password Reset, Access Control
Network Devices: Basic Switch Configuration, Router & Switch Fundamentals, Wireless Access Points
Networking Tools: PuTTY (Basic SSH/Telnet access), Wireshark (Basic Packet Analysis), Cisco Packet Tracer
TCP/IP Diagnostic Tools: Ping, Tracert, IPConfig
NETWORK ENVIRONMENT SUPPORTED
- Supported LAN and Wi-Fi connectivity across hotel operational departments
- Administered Microsoft Active Directory for user account and access management
- Verified switch connectivity and access using PuTTY (SSH/Telnet)
- Performed basic IP addressing and subnetting for network device communication
- Provided desktop, printer, and hardware troubleshooting support for end users
ADDITIONAL INFORMATION
- Strong troubleshooting and analytical problem-solving skills
- Hands-on experience supporting hospitality IT infrastructure
- Comfortable working in shift-based and fast-paced environments
Timeline
Network Support Engineer
Microsense Pvt. Ltd.
07.2025 - Current
IT & Network Support Trainee
PAM Premium Hotel & Resort
01.2025 - 06.2025
IT Support Intern
Infosoft Technology
09.2024 - 12.2024
Bachelor of Engineering - Computer Engineering
NeoTech Institute of Technology
Diploma - Computer Engineering
Government Polytechnic Dahod