Khamya Winburn
Indianapolis,IN
Summary
I am seeking a position as a Customer Service Representative. Over the last nine years, I have been able to demonstrate the ability to understand and help resolve clients' concerns all while loving my career. This is why I am so eager to seek a new opportunity. I am passionate about being able to help clients' across a wide area, while applying my experience and love for customer service.
Overview
8
8
years of professional experience
Work History
Member Service Representative
StarTek
12.2024 - 03.2025
- Answer incoming calls from members in regard to their health insurance benefits.
- Email members upon request
- Make outbound calls as necessary
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed 25+ calls daily
Customer Service Representative II
Inktel Contact Center Solutions
08.2019 - 04.2021
- Answer incoming calls from clients in reference to their products
- Make outbound calls as secondary duty
- Answer any incoming chat messages in a timely manner
- Respond to client emails before end of day
- Manage Clients accounts and help with technical issues
- Be point of contact for peers if they had any questions
Customer Service Representative
WebMD
12.2017 - 06.2019
- Answer incoming calls and assisting clients with their insurance
- Keep clients records up to date in CMR
- Enter personal information in to help determine healthcare plan
- Respond to emails and do follow ups
- Ask qualifying questions for Medicare Promotion
Call Center Representative
Staorward
03.2017 - 10.2017
- Answer inbound calls
- Sign up Clients for Medicaid
- Respond to questions regarding benefits via email
- Handling 75+ calls a day
- Maintain metrics and daily goals
Education
High School Diploma -
John Marshall High School
Indianapolis, IN06.2013
No Degree - Education
Indiana State
Terre Haute, INSkills
- Customer service
- Relationship building
- Customer support
- Call center experience
- Problem resolution
- Computer skills
- Microsoft office
- Customer relationship management (CRM)
- Product knowledge
- Understanding customer needs
- Professional telephone demeanor
Timeline
Member Service Representative
StarTek
12.2024 - 03.2025
Customer Service Representative II
Inktel Contact Center Solutions
08.2019 - 04.2021
Customer Service Representative
WebMD
12.2017 - 06.2019
Call Center Representative
Staorward
03.2017 - 10.2017
High School Diploma -
John Marshall High School
No Degree - Education
Indiana State
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