B COM - Information Technology
Vinayaka Mission University
Tamil Nadu04-2016
ZAHID KHAN
Mumbai
Summary
Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 18+ years of related experience.
Education
Universal English High School
Mumbai05-1998
Skills
- Risk Mitigation Planning
- Team Collaboration
- Information Confidentiality
- IT Service Management
- Technical Troubleshooting
- Information Security
- Network Administration
- Documentation Management
- Documentation and Reporting
- Application Support
- Adaptability
- Self Motivation
- Decision-Making
- Infrastructure Development
- Time Management Abilities
- Budget Control
- Teamwork and Collaboration
- User Support
- Expense Analysis
- Scope Definition
- Task Prioritization
- Project Planning
- Information security integration
- Network infrastructure connectivity
- IT Infrastructure Planning
- Infrastructure costs monitoring
- IT infrastructure proficiency
- Security infrastructure architecture
- Network Infrastructure Monitoring
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Urdu
Intermediate (B1)
B1
Timeline
IT Manager - IT Infrastructure
ORRA Fine Jewellery Private Limited
12.2021 - 11.2023
Regional Manager - IT: West Region
Barbeque Nation Hospitality Limited
10.2018 - 12.2021
Manager - IT
SE TransStadia Pvt. Ltd
02.2017 - 09.2019
Manager - IT
The Irish House Food & Beverages Pvt. Ltd.
02.2011 - 01.2017
Executive - IT
The Bombay Store
12.2009 - 02.2011
Customer Support Engineer
Bright Systems, Mumbai
08.2006 - 11.2009
Customer Support Engineer
Shivani Sales Corp, Mumbai
10.2004 - 08.2006
- Hardware and Networking, 2014
- Certificates in Microsoft Office, 2013
B COM - Information Technology
Vinayaka Mission University
Universal English High School
Work History
IT Manager - IT Infrastructure
ORRA Fine Jewellery Private Limited
Mumbai
12.2021 - 11.2023
- Managing IT operations for the Entire PAN India IT Infrastructure consisting of 75+ Stores with 2 Team members including Hardware, Networking, Data Security, New project, IT Budget, and Vendor Management.
- Managed the installation, configuration, maintenance, and troubleshooting of network systems.
- Developed and implemented IT policies and procedures to ensure compliance with industry standards.
- Trained staff members on various aspects of computer usage and software applications.
- Monitored system performance and identified areas for improvement.
- Worked closely with vendors to negotiate contracts and select appropriate products or services.
- Maintained strong knowledge of applicable regulations to guarantee that designs, operations and IT systems met those requirements.
- Performed regular system audits to identify potential risks or vulnerabilities.
- Identified opportunities for cost savings through improved efficiency in IT processes.
- Created detailed documentation for software, hardware, and network configurations.
- Coordinated disaster recovery plans to minimize downtime during system outages or malfunctions.
- Ensured all components are compatible with existing systems prior to implementation.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Updated project plans based on changing objectives, specifications and staff availability.
- Supervised lifecycle processes pertaining to IT framework.
- Managed backup, user account and helpdesk systems.
- Recruited, trained and supervised IT department staff.
Regional Manager - IT: West Region
Barbeque Nation Hospitality Limited
Mumbai
10.2018 - 12.2021
- Managing IT operation for the Entire West region consisting of 30 Outlets with 6 Team members in Maharashtra, Gujarat & Goa including Hardware, Networking, Applications, Data security, MIS, New project, IT Budget, and Vendor Management.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Aligned procedures and protocols with changing business demands.
- Minimized turnover through effective training and employee engagement programs.
- Developed annual budgets for each district within the region.
- Developed and implemented clear policies and procedures across multi-state area.
- Evaluated budget plans and current costs to project trends and recommend updates.
Manager - IT
SE TransStadia Pvt. Ltd
Ahmedabad
02.2017 - 09.2019
- TransStadia - A 360 Sports company with an interest in Sports Infrastructure, Sports Technologies, Sports Academies, Sports Advisory, Intellectual Property, and Rights Management
- The Company is a Mumbai based Company that owns & operates Versatile Sports Clubs in Ahmedabad.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Trained employees on additional job positions to maintain coverage of roles.
Manager - IT
The Irish House Food & Beverages Pvt. Ltd.
Mumbai
02.2011 - 01.2017
- The Company is Mumbai based Company that owns & Operates a Versatile portfolio of Pubs, Restaurants & F&B Operations across Indian cities
- The company owns & operates, retail outlets at the Airports & Landside Chain of brands, The Irish House chain of the pub, Serafina - a New York Italian eatery, and Haagen-Dazs Lounge.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained adequate staffing to meet objectives within budget.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
Executive - IT
The Bombay Store
Mumbai
12.2009 - 02.2011
- The Bombay Store is the one shopping destination that comes to the customer's mind while looking for lifestyle products that are a perfect blend of contemporary and traditional techniques and art forms
- The broad categories that The Bombay Store offers are Artifacts, Home Décor, Fashion Accessories, and Wellness.
- Provided technical support to users in troubleshooting hardware and software issues.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Analyzed data security protocols to ensure protection from unauthorized access or malicious attacks.
- Created budget plans for IT operations and monitored expenditures against established budgets.
- Conducted periodic system audits to evaluate performance of computer networks, servers, storage devices, and other equipment.
- Managed backup, user account and helpdesk systems.
- Met with users, vendors and technicians to determine computing requirements.
- Met with stakeholders to collaborate and resolve problems.
- Provided company users with tech support for IT problems and account maintenance.
Customer Support Engineer
Bright Systems, Mumbai
Mumbai
08.2006 - 11.2009
- Bright Systems is a Company that deals in Computer Hardware & Peripherals
- Also, the Bright system provides Computer Services & Repairs through AMC
- They have a large no of clients including Lawyers, Airways Offices, CA offices, Stock Market Brokers, Sweet Shops, Banks, etc.
- Installed, configured, and maintained customer networks.
- Assisted with the implementation of new systems and applications.
- Implemented remote diagnostics from help desk to help identify causes of issues.
- Provided technical support for customers, troubleshooting hardware and software issues.
- Provided guidance to junior staff members during escalated incidents.
- Coordinated with other departments to resolve cross-functional issues.
Customer Support Engineer
Shivani Sales Corp, Mumbai
10.2004 - 08.2006
- Shivani Sales Corp
- Is a Firm that does Computer Sales & Services
- Shivani sales corp
- Provides IT support to All MNC & Corporate & also undertakes Railway Office AMC contracts for IT Services including Car shed offices.
Technical Skill
- Excellent in Hardware & Networking
- Software installation and support, software upgrade
- Hardware installation and resolving hardware-related issues
- LAN Network Wireless Network setup and related troubleshooting
- Printers Installation and Scanning, sharing in network
- Windows and antivirus installation
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge. (Ajay Atmaram Bharti)
Professional Courses
- Diploma in Computer Hardware & Network Technology from Homai Peerbhoy Institute - Anjuman Islam, Mumbai - 2004
- CCNA completed from ACIT, Mumbai - Jan 2010
- Microsoft Azure AZ-104 Course completed. (Certification not done)
Personal Information
- Father's Name: Mr. Mohd Moosa Khan
- Date of Birth: 07/05/81
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Urdu
- Hindi
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Hobbies and Interests
- Reading
- Internet Surfing
- Listening Soft Music
Disclaimer
I hereby declare that all the above information is correct to the best of my knowledge and is subject to verification.
Overview
19
19
years of professional experience
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