Sai Kumar Sandhyapaga

• Contributed to Technology COE within Deloitte's CMG team as Data Analyst
• Developed comprehensive reports and analytics for Executive Accelerators and Greenhouse team
• Gather business needs and generate insights with Tableau
• Partnered with stakeholders to analyse business requirements and create data visualisations from diverse sources
• Engaged in scrum meetings to share progress updates on assigned tasks
• Coordinated user follow-up for UAT testing and secured approval for production deployment

Last Project (Motorola solutions inc) Date: Sep 2019 - Feb 2023

• Company Overview: Motorola Solutions Inc, an American data communication and tele-communications company
• Delivered detailed reporting services for Motorola Solutions
• Executed data extraction and transformations with SQL for report development
• As part of this development team created interactive dashboards using Redshift as Data Source
• Contributed to scrum team to achieve sprint objectives on time
• Collaborated with clients to define requirements and develop solutions using SQL and Tableau
• Facilitated story sizing to aid prioritization in upcoming sprints
• Participated in daily scrum and sprint retrospective meetings

First Project (Bajaj Finserv) Date : June 2018- Sep 2019

• Company Overview: Bajaj is one of the NBFC in India provides loan services to customers on EMI basis
• Ensured high-quality customer support through monitoring of communications channels
• Prepared detailed reports following completion of quality audits
• Generated customer satisfaction reports from contact centre data.

• Company Overview: IDBI Intech is one of the subsidiary groups of IDBI Bank
• IDBI Intech provides IT services and Customer Support services to IDBI Bank
• Conducted quality evaluations for IDBI Bank's customer support team
• Created detailed reports showcasing quality improvement and customer satisfaction using Excel