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Hi, I’m
Bilal khan
Retail Analytics Professional
Rampur
Summary
As a retail professional with experience in both sales and management, and a background in commerce, I am well-equipped to analyze sales data, manage inventory, and optimize product assortments. I have a strong track record of delivering results, having worked as a store associate and store manager at Peter England for a total of two years, and later as a Machine Learning Data Associate at Amazon for 10 months. In my most recent role, I applied machine learning techniques to analyze customer behavior and identify opportunities for business growth. I am skilled in data analysis, team leadership, and business strategy development. With my expertise in retail analytics, I am well-positioned to drive business performance and contribute to the success of any organization
Overview
4
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Amazon Development Center India Pvt. LtdNOIDA
Machine Learning Data Associate (CXQO Associate)
06.2022 - 04.2023
Job overview
- Execute tasks assigned to us on a daily basis by adhering to standard operating procedures (SOPs) and predefined guidelines and to maintain strict confidentiality and follow all applicable amazon policies for securing confidential information
- Transformed raw data to conform to assumptions of machine learning algorithm.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
- Compiled, cleaned and manipulated data for proper handling.
Peter England Rampur
Store Manager
03.2021 - 05.2022
Job overview
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Mentored team members to enhance professional development and accountability in workplace.
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
Peter England Rampur
Retail Sales Associate
02.2019 - 01.2021
Job overview
- Used POS system to process sales, returns, online orders, and gift card activations.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
Greenwood Senior Secondary School Rampur India
High School
03.2014 - 03.2015
Green Wood Sr Sec SchoolRampur India
Intermediate
03.2016 - 03.2017
Mahatma Jyotiba Phule Rohilkhand UniversityBareilly India
Bachelor of Commerce
03.2019 - 03.2021
Skills
Managing databases
Operational Data Management
Data monitoring
Merchandising
Scheduling knowledge
Accurate money handling
Stock management
Quality assurance
Strong multi-tasking
Software
Certification
MS excel
Timeline
MS excel
03-2023
Machine Learning Data Associate (CXQO Associate)
Amazon Development Center India Pvt. Ltd
06.2022 - 04.2023
Store Manager
Peter England
03.2021 - 05.2022
Mahatma Jyotiba Phule Rohilkhand University
Bachelor of Commerce
03.2019 - 03.2021
Retail Sales Associate
Peter England
02.2019 - 01.2021
Green Wood Sr Sec School
Intermediate
03.2016 - 03.2017
Greenwood Senior Secondary School
High School
03.2014 - 03.2015