Summary
Overview
Work History
Education
Skills
Certification
Resignationreason
Teachingpractice
Familybusiness
Upgradeskills
Projects
Disclaimer
Timeline
Generic
Khandesh Shashankan

Khandesh Shashankan

Adilabad

Summary

Hardworking software professional driven to increase team effectiveness. Focused on usability and performance improvements. Proven history of developing useful, efficient and cost-effective projects.

Overview

4
4
Certifications

Work History

Sr. Software Engineer - Change and Release coordinator

Capgemini Technology Private limited
  • Over 2+ years of experience in web based, enterprise applications and Change / Release / Incident management.

Java Developer

  • Worked for Capgemini's BOI payment
  • Have gone through various payment API's
  • Worked as the supporting role for development and testing side in Phase-1
  • Worked on coordinating the critical changes and major incidents as and when needed
  • Worked on gathering the necessary documentations related to the releases, Project migrations and enhancements.

IT Service Support / Change & release Coordinator

  • Worked in the CBD banking domain, as a IT service support team member
  • Gathering detailed Business and Technical requirements from customer for development of Service Requests
  • The project handles the incidents on the customer complains and resolves them on their basis of solution required
  • CBD mostly handles the complains of the third party mobile banking app of Commercial bank of Dubai(CBD), on which the complains registered based on the server issuess, payment issues, login issues and so on
  • Extensively Implemented ServiceNow process of implementation for Incident Management, Major incident management, Problem Management, Change Management, Release Management, Service Request Management (Service-Catalog)
  • Change requests creation as per there business requests, AD initiatives, Infrastructure, refresh etc., on raising the Request for services for any kind of requirements like System ID, Resource engagements etc
  • Worked on the various application of the support services, SQL database and various Servers by getting the data and log files on particular incidents which requires
  • Worked on coordinating the critical changes and major incidents as and when needed
  • Worked on gathering the necessary documentations related to the releases, Project migrations and enhancements
  • CAB representation on day to day basis for the Change requests and dealt with no
  • Of Expedite changes as and when needed
  • Coordination of daily / weekly / monthly changes and migration
  • Conducted Change review meetings to take decisions / confirmation on releases
  • Effective communication regarding the change releases and outages to the end user group well in advance.

Education

B.Ed - undefined

Sree Raghavendra B.Ed college

B.Tech - undefined

B V Raju institute of technology

Board of intermediate - undefined

Sri Chaitanya junior kalasala

SSC - undefined

Kakatiya High School

Skills

GRC, Service Now, SQL & Oracle developer (Database), STS(Spring Source Tool Suite),ITIL framework, ITSM methodology, Visual Studios and Postman

Certification

Python programming language certification, Online resources, 10/2024

Resignationreason

After completing the B.Ed degree, resigned from IT job due to family business needs.

Teachingpractice

Undertook 3 months of teaching practice in local private schools.

Familybusiness

Assisted in family business while preparing for various government job exams (TET, CTET, DSC, AEE, AE, Polytechnic Lecturers, Group-1, Group-2, Group-4, SSC-CGL, etc.).

Upgradeskills

Family business did not provide sufficient support, prompting a decision to upgrade skills and continue an IT career.

Projects

BOI(Bank of Ireland), Java Developer, Worked for Capgemini's BOI payment. Have gone through various payment API's. Worked as the supporting role for development and testing side in Phase-1. Worked on coordinating the critical changes and major incidents as and when needed. Worked on gathering the necessary documentations related to the releases, Project migrations and enhancements. Worked on the SQL database by setting the data from the database in postman tool. Accessed the migration tools - GIT / Bitbucket using Oracle SQL developer. CBD(Central Bank of Dubai), IT Service Support / Change & release Coordinator, Worked in the CBD banking domain, as a IT service support team member. Gathering detailed Business and Technical requirements from customer for development of Service Requests. The project handles the incidents on the customer complains and resolves them on their basis of solution required. CBD mostly handles the complains of the third party mobile banking app of Commercial bank of Dubai(CBD), on which the complains registered based on the server issuess, payment issues, login issues and so on. Extensively Implemented ServiceNow process of implementation for Incident Management, Major incident management, Problem Management, Change Management, Release Management, Service Request Management (Service-Catalog). Change requests creation as per there business requests, AD initiatives, Infrastructure, refresh etc., on raising the Request for services for any kind of requirements like System ID, Resource engagements etc. Worked on the various application of the support services, SQL database and various Servers by getting the data and log files on particular incidents which requires. Worked on coordinating the critical changes and major incidents as and when needed. Worked on gathering the necessary documentations related to the releases, Project migrations and enhancements. CAB representation on day to day basis for the Change requests and dealt with no. of Expedite changes as and when needed. Coordination of daily / weekly / monthly changes and migration. Conducted Change review meetings to take decisions / confirmation on releases. Effective communication regarding the change releases and outages to the end user group well in advance.

Disclaimer

I hereby declare that the above mentioned information is true, correct and complete to the best of my beliefs and knowledge.

Timeline

Sr. Software Engineer - Change and Release coordinator

Capgemini Technology Private limited

Java Developer

IT Service Support / Change & release Coordinator

B.Ed - undefined

Sree Raghavendra B.Ed college

B.Tech - undefined

B V Raju institute of technology

Board of intermediate - undefined

Sri Chaitanya junior kalasala

SSC - undefined

Kakatiya High School

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