K.Hariharan
Hyderabad
Summary
Operations Manager with over 20 years of experience in Data Analytics, Capacity Planning, Vendor Management, and Program Management across multiple industries. Expertise in overseeing complex operations, building executive-level dashboards, and optimizing business processes to drive growth and efficiency. Proven track record in managing cross-functional teams and delivering high-impact projects. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
Salesforce India
07.2023 - Current
- Oversee planning operations for Customer Success (FY25), ensuring all action items, deliverables, and milestones are achieved on time
- Manage CTS resources and engagements, ensuring optimal utilization and alignment with RS&O team requirements
- Maintain up-to-date SOWs and contracts, ensuring clarity of work delivered
- Full accountability for DE Org Management with 95-98% accuracy for HC in DE org for Customer Support
Lead Business Analyst/Analyst
Salesforce India
03.2014 - 06.2023
- Analyzed business health and key performance metrics, delivering executive reports and data analysis to leadership
- Managed regional programs including Swarm Lead Hiring, Backlog Buster, and APAC All Hands Meetings
- Developed and maintained critical dashboards and executive-level presentations, optimizing decision-making processes
- Guided business decisions with data trends analysis and executive briefings
SE Data Analyst
Dell International Services
03.2008 - 01.2014
- Published daily and weekly reports on key performance metrics across multiple LOBs, ensuring transparency and accountability
- Managed scorecards for site reviews and published monthly and quarterly data stacks for all Core LOBs
- Delivered key insights through data consolidation and compliance reports
Sr. Tech Associate
Satyam Nipuna Services
10.2005 - 08.2007
Process Supervisor
HSBC (HDPI Collections Process)
06.2003 - 08.2005
Education
Artificial Intelligence Program -
University of California, Berkeley
01.2020
Master of Business Administration - Marketing
Osmania University College of Business Management
01.2001
Bachelor of Science -
Osmania University
01.1998
Skills
- Resource Management
- Change Management
- Operations Management
- Problem-Solving
- Data Analytics & Reporting
- Capacity Planning
- Vendor Management
- Executive-Level Communication
- Program Management
- Advanced Excel
- Tableau
- Salesforce tools
Timeline
Operations Manager
Salesforce India
07.2023 - Current
Lead Business Analyst/Analyst
Salesforce India
03.2014 - 06.2023
SE Data Analyst
Dell International Services
03.2008 - 01.2014
Sr. Tech Associate
Satyam Nipuna Services
10.2005 - 08.2007
Process Supervisor
HSBC (HDPI Collections Process)
06.2003 - 08.2005
Master of Business Administration - Marketing
Osmania University College of Business Management
Bachelor of Science -
Osmania University
Artificial Intelligence Program -
University of California, Berkeley
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