Khatheeja Riham
Flat no A1,Bogineni Park West ,12th Cross, Indiranagar 1st Stage ,Bangalore
Summary
As a results-driven Project Manager with over 3 years of diverse experience, I have honed my skills in content coordination, quality control, and customer relationship management across multiple industries. My expertise in project execution and customer retention has helped achieve significant milestones, including revenue growth and customer satisfaction. I am eager to leverage my proficiency in project management and digital content to contribute to the success of an innovative organization.
Overview
7
7
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Web Development Intern
Zephyr Tech
07.2020
- Developed a Medicine Management System during internship, utilizing front-end and back-end technologies to design user-friendly interfaces and streamline medicine inventory tracking and prescription management workflows.
- Participated in Agile sprints, collaborated with the development team, and contributed to daily stand-ups, gaining hands-on experience in real-world software development environments.
- Implemented data handling functions, CRUD operations, and responsive UI features using HTML, CSS, JavaScript, and basic PHP to enhance system usability and functionality.
- Assisted in debugging and testing modules under senior developer guidance, improving code quality and learning practical version control and deployment techniques.
- Achievements/Tasks
Project Manager
Teknotrait
11.2022 - 02.2025
- Directed end-to-end content production for YouTube, ensuring project lifecycle completion from ideation to final upload, aligning with KPIs and quality benchmarks to enhance channel performance and audience engagement.
- Coordinated cross-functional collaboration with writers, editors, designers, and voice artists, ensuring seamless workflow execution and timely project delivery while maintaining high creative standards across all content assets.
- Implemented quality control processes on videos and thumbnails, monitored feedback loops, and executed necessary revisions to guarantee consistency, accuracy, and alignment with brand messaging and viewer expectations.
- Managed YouTube channel backend operations, optimized video descriptions, embedded affiliate links, and tracked performance metrics, driving content monetization strategies and ensuring compliance with platform best practices.
- Achievements/Tasks
Product Specialist / Success Specialist
Byju’s
07.2021 - 10.2022
- Engaged with students and parents through calls and video sessions, increasing customer retention by ensuring comprehensive usage of learning products and delivering personalized academic guidance.
- Achieved over 95% customer satisfaction rate through prompt chat-based support and empathetic issue resolution, managing inquiries from a base of more than 20,000 users.
- Upsold Aakash CRP and Live Class programs, contributing to revenue growth of ₹17 lakhs by understanding user needs and positioning relevant academic offerings effectively.
- Collaborated with sales and academic teams to provide continuous post-purchase support, driving engagement, increasing lifetime value, and promoting additional learning modules.
- Achievements/Tasks
Founder
Fantasies and Fairytales
01.2018 - 05.2022
- Founded and scaled a personalized gifting and event planning business, curating themed décor and custom hampers for corporate and personal clients, while managing end-to-end business operations and vendor partnerships.
- Pivoted business strategy post-COVID by introducing online order processing and contactless delivery, expanding brand reach and building a community of over 12,000 engaged customers through social media marketing.
- Handled customer experience, packaging design, inventory procurement, and logistics to deliver high-quality custom products on time, consistently meeting customer expectations and increasing repeat orders.
- Created brand identity and promotional strategies using Canva, Instagram marketing, and influencer collaboration, enhancing customer loyalty and driving organic growth through word-of-mouth.
- Achievements/Tasks
Education
Bachelor of Engineering (BE) - Computer Software Engineering
Srinivas Institute of Technology
04.2020
Skills
Project Management
undefinedCertification
Communication Skills and Spoken English
TECHNICAL SKILLS
- Primary Technical Domain Skills
- Customer Support Tools (e.g., Zendesk, Freshdesk), Chat Support Operations (Freshchat), Quality Assurance, CRM Tools (Salesforce), Ticketing Systems (Freshdesk)
- Secondary Technical Domain Skills
- Content Review & Moderation, Data Entry & Documentation, MS Office Suite/ Google Suite, Communication Tools (e.g., Slack, Teams), Basic Video QA (YouTube Platform)
Timeline
Project Manager
Teknotrait
11.2022 - 02.2025
Product Specialist / Success Specialist
Byju’s
07.2021 - 10.2022
Web Development Intern
Zephyr Tech
07.2020
Founder
Fantasies and Fairytales
01.2018 - 05.2022
Bachelor of Engineering (BE) - Computer Software Engineering
Srinivas Institute of Technology
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