Khatib Rehman

• New Business setup - Started the poker platform - Right from UAT testing to Launch within My11Circle business vertical - This includes migrating right sets of users to Poker.
• Launched PokerCircle - Managed retention for all the players. Right from Low ticket players to HVP's.
• Responsible for the retention of the all poker attributed users. This includes early retention along with longterm retention along with managing key metrics like DAU's and MAU's and others.
• Taking care of end to end campaigns for all the players - From Campaign strategy to executions.
• Reduced churn rate by analyzing HVP's customer data and providing personalized solutions to address individual needs.
• Boosted revenue with cross-monetization initiatives tailored for long-term customers.
• Managed a dedicated team of retention specialists, consistently achieving or exceeding set targets for both individual and group performance metrics.
• Managed marketing budget and associated P&L to develop and execute marketing strategies, budgets and plans for business segments.
• Utilized market trends and target audience statistics to effectively and appropriately market products.

Strategy & Business

- Creating annual and monthly AOP plans with top-line and bottom-line goals for business.

- Leading Tournament team and VIP team in the organization.

(2022 : More than 300 Cr worth of GTD in tournaments | VIP team contribution to revenue grew by 17%)
- Planning & strategizing new promotions for cash games and - tournaments to improve revenue, traffic and player experience.
- Keeping track of competition/customer queries/internal as well as external factors to manage any adverse effects.

Affiliate management :

Relationship management

Growth opportunities : Manage offerings to affiliates

Connective Games Technology Liason :

Liaising with technology partners on new feature developments & enhancements of current products.

Downtime/Issue Management

- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

- Increased efficiency and team productivity by promoting operational best practices.

- Managing ongoing operations adapting to market situations.

- Managing Customer relationship for a seamless user experience

- Plan & maintain the entire funnel for a customer resolution

- Build process to improve customer experience & satisfaction.