Summary
Overview
Work History
Education
Skills
Timeline
Technical skills
Activities
Areas Of Interest
Generic
Divinei RT

Divinei RT

Collection Specialist
Chennai,Tamil Nadu

Summary

Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. An enthusiastic professional keen to work and looking forward to play an active and leading role in any company or organization. Very eager to learn new things and develop skills and knowledge in the corporate field utilizing the best of my abilities and skills. Always ready for the new challenges ahead.

Overview

6
6
years of professional experience

Work History

Senior Associate-Reconciliation Account Receivable

Accenture
09.2018 - 01.2022
  • Managing client's account receivables
  • Reconciliation of payments received from customer with past due and open invoices on customer account
  • Resolving ad hoc queries from client or customer end
  • Understanding of end-to-end process of reconciliation, accounts receivable, customer relation as part of process handled
  • Order processing based on customer's credit position and their past due status
  • Raising dispute's if in case the customer has any discrepancies with the invoice copies or if they have queries with invoice and ensuring timely resolution
  • Day to day processing an allocating of cash received to appropriate accounts
  • Also ensuring the payment is applied in the system with the allocation details provided by customer
  • Scheduling daily/weekly call with client and providing them timely update on the accounts
  • Ensuring timely escalations to client, thus avoiding delay payment from customer
  • Running weekly client calls on behalf of the team
  • Responsible for training new folks on the process.

Senior Practitioner( Fin & Admin Business Analyst)

IBM India Pvt Ltd
02.2022 - 03.2023
  • Cash allocation on daily basis to the respective customer accounts
  • Handling inbound and outbound call with customer for various invoice queries
  • Indexing claim copies, remittances and credit notes on daily basis for audit purpose in client tool
  • Analysing the categorisation of deduction based on the invoices received from the customer ( categorisation would be promotion, pricing, shortage and terms)
  • Validating the claims; if valid raising credits and knocking off the deductions
  • Ensuring all the data required by the client is submitted on timely basis.

Collection and Escalation Specialist

DHL Global Forwarding
03.2023 - Current
  • Set up a weekly contact with Station to discuss the customer's account disputes or to get an update on the account's status.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Coordinated with other departments to gather necessary information and resources for the successful resolution of escalated cases.
  • Developed customized action plans for each escalated case, ensuring tailored solutions that addressed clients'' unique needs.
  • Fostered strong relationships with clients by consistently demonstrating empathy, understanding, and dedication to resolving their concerns satisfactorily.
  • Contributed to a positive work environment by mentoring junior staff members on effective escalation management techniques.
  • Created detailed reports on recurring issues, helping management make informed decisions about product improvements or policy changes.
  • Supported company growth by assisting with the development of new processes to handle increased volume of escalations effectively.
  • Collaborated with cross-functional teams to identify root causes of escalated issues and implement long-term solutions.
  • Reduced case resolution time by closely monitoring progress and following up with relevant parties as needed.
  • Maintained comprehensive records of all escalated cases, tracking trends and identifying areas for improvement.
  • Provided expert guidance to colleagues on resolving high-priority cases, sharing knowledge and expertise across the team
  • Achieved timely resolution of delinquent accounts by maintaining open communication lines with clients and diligently following up on payment promises.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
  • Monitored accounts receivable aging reports, proactively initiating collection efforts on past-due accounts to minimize losses.
  • Trained new team members on the process and collection strategies.

Education

BA Political Science -

Madras Christian College

Don Bosco Hr. Sec. School Manipur -

Skills

  • Sincere and hardworking
  • Determined and dedicated
  • Positive attitude and self confidence
  • Flexibility working
  • Good communication and leadership skills
  • Adaptability
  • Quick learner
  • Effective analytical person for any problem

Timeline

Collection and Escalation Specialist

DHL Global Forwarding
03.2023 - Current

Senior Practitioner( Fin & Admin Business Analyst)

IBM India Pvt Ltd
02.2022 - 03.2023

Senior Associate-Reconciliation Account Receivable

Accenture
09.2018 - 01.2022

BA Political Science -

Madras Christian College

Don Bosco Hr. Sec. School Manipur -

Technical skills

1. OPERATINGSYSTEM :Windows10(allOS)

2. TECHNOLOGY :SAP(Account receivables)

3. CW1 ( Cargo Wise 1)

4. MA!N tool (for collection)

5. ERP 3.1 (System 21)

Activities

  • Eco Club member, 2011-2013
  • Madras Christian Scrubs society, 2015-2018
  • Welfare Secretary at Naga Christian Fellowship, 2018-Present

Areas Of Interest

  • Travelling
  • Reading
  • Cooking
  • Gardening

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Divinei RTCollection Specialist