Summary
Overview
Work History
Education
Skills
Accomplishments
Special Invitations
Skill Highlights
Cooking, Running, Singing, socializing
Timeline
Generic
Khelbas Meetei Ningombam

Khelbas Meetei Ningombam

Hotel General Manager
Imphal

Summary

Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

12
12
years of professional experience
4
4

Years of as Hotel General Manager

Work History

General Manager

Elora Hotel (Three star Hotel)
Moreh, Manipur
09.2019 - 11.2023
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Oversees day to day operations
  • Banquet sales
  • Prepared annual budgets with controls to prevent overages
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Reduced costs managed delivery schedules and performed risk analysis to improve overall profitability
  • Performed statistical analyses to gather data for operational and forecast team needs
  • Provided thoughtful guidance and training to personnel in navigating and resolving snags in productivity
  • Staff recruitments, activities for staff welfare etc.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Hospitality Trainer

JCRE Skill Solutions
06.2018 - 09.2019
  • Trained as per the THSC and company guidelines and protocols
  • Analysed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
  • Developed lesson plans, instructional materials and written training courses
  • Introduce E-learning platform etc.

Regional Manager

Rabi Group of Company
10.2017 - 04.2018
  • Pre- opening, Office setup, staff recruitment, Staff Training etc.

Duty / Reservation Manager/ Banquet Sales

Classic Group Of Hotels( 4 star Hotel)
Imphal, Manipur
10.2012 - 09.2017
  • Banquet sales: understanding guest requirements and budget accessibility; promotion of new and highlighted services; coordination with respective departments to plan for subsequent resource allocation viz
  • Menu planning, services and human resource, to ensure a pleasant and satisfactory guest experience
  • Also responsible for scheduling upcoming events and marketing plans, securing contracts and deposits and fixation of respective event prices
  • Communicate corporate objectives to various divisions to meet deadlines and adhere to company budgets to ensure maximum returns
  • Promotion and in-depth explanation of room categories and services available to guest, training of staffs regarding room service and etiquette
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
  • Created, prepared and delivered reports to various departments
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals
  • Designed employee work schedules to address complete operational needs
  • Checking a days arrival & check in, postings from varies outlets
  • Audit running in the system,( During Night Manager)
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Client Relation Executive

Fresher Suit
11.2011 - 10.2012
  • Carried out day-to-day duties accurately and efficiently
  • Checking-in and checking out
  • Guiding the guest to the rooms
  • Telephone handling, etc.

Front Office Associate

Avalon Courtyard
08.2011 - 09.2011
  • Greeted visitors and guest upon arrival, offered assistance and answered questions to build rapport and retention
  • Processed and prepared documents such as C- Form for foreigners and expense reports
  • Completed guest check-in and out processes
  • Produced high-quality communications for internal and external use
  • Telephone Handling, etc.

Education

Bachelor of Science (Zoology Honours) -

Manipur University
01.2011 - 04.2013

One year Diploma in Aviation, Hospitality, Travel and Tourism Hospitality Management - undefined

Sri Sanskar school of Etiquette and Career Development Pvt.Ltd., IGNOU, NOIDA, India
01.2010 - 04.2011

undefined

Classic Hospitality Training Institute

undefined

Sector Skill Council of NSDC (National Skill Development Corporation)

Skills

Internet handling

undefined

Accomplishments

  • Represented India under HAI (Hotel Association Of India) in International Tourism Mart held in November 2021, Nagaland.
  • Retention Bonus of Rs. 30K from UNACCO Group(Elora Hotel Parent company) in 2022
  • Special Bonus Of Rs. 25k from UNACCO GROUP 2023
  • Best Attendance award -in 2011 Hospitality Diploma
  • Encouragement certificate - Avalon Courtyard
  • Best employee award Front Office - 2012-2013 at Classic Group Of Hotels
  • Best Employee Award Front Office- 2014-2015.
  • Expansion and management of 5 new restaurant outlets in different location between 2020-2022

Special Invitations

  • Invitation as Hotel Association Of India representative to International Tourism Mart at Kohima-2021
  • Guest Lecture: Moreh College, Hospitality Projects by Indian Army
  • Skill Expert Hospitality : Samagra Shiksha Manipur

Skill Highlights

English - Speak, Write and Read, Hindi - Speak, Write and Read, Manipuri - Speak, Write and Read, Excellent in Communication & Interpersonal, Detail oriented, Leadership and team building, Financial skills and flexibilities etc.

Cooking, Running, Singing, socializing

Cooking: Indian, Manipuri and Chinese Cuisine

Exercise : try to work-out 5 days in a week

Singing: Love Singing while cooking and cleaning

Socializing: Never missed opportunity to attend any occasions and functions

Timeline

General Manager

Elora Hotel (Three star Hotel)
09.2019 - 11.2023

Hospitality Trainer

JCRE Skill Solutions
06.2018 - 09.2019

Regional Manager

Rabi Group of Company
10.2017 - 04.2018

Duty / Reservation Manager/ Banquet Sales

Classic Group Of Hotels( 4 star Hotel)
10.2012 - 09.2017

Client Relation Executive

Fresher Suit
11.2011 - 10.2012

Front Office Associate

Avalon Courtyard
08.2011 - 09.2011

Bachelor of Science (Zoology Honours) -

Manipur University
01.2011 - 04.2013

One year Diploma in Aviation, Hospitality, Travel and Tourism Hospitality Management - undefined

Sri Sanskar school of Etiquette and Career Development Pvt.Ltd., IGNOU, NOIDA, India
01.2010 - 04.2011

undefined

Classic Hospitality Training Institute

undefined

Sector Skill Council of NSDC (National Skill Development Corporation)
Khelbas Meetei NingombamHotel General Manager