Khelbas Meetei Ningombam
Hotel General Manager
Imphal
Summary
Customer-oriented General Manager with years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
4
4
Years of as Hotel General Manager
Work History
General Manager
Elora Hotel (Three star Hotel)
Moreh, Manipur
09.2019 - 11.2023
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Oversees day to day operations
- Banquet sales
- Prepared annual budgets with controls to prevent overages
- Designed modern employee recognition program which boosted productivity and improved morale
- Reduced costs managed delivery schedules and performed risk analysis to improve overall profitability
- Performed statistical analyses to gather data for operational and forecast team needs
- Provided thoughtful guidance and training to personnel in navigating and resolving snags in productivity
- Staff recruitments, activities for staff welfare etc.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Hospitality Trainer
JCRE Skill Solutions
06.2018 - 09.2019
- Trained as per the THSC and company guidelines and protocols
- Analysed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals
- Developed lesson plans, instructional materials and written training courses
- Introduce E-learning platform etc.
Regional Manager
Rabi Group of Company
10.2017 - 04.2018
- Pre- opening, Office setup, staff recruitment, Staff Training etc.
Duty / Reservation Manager/ Banquet Sales
Classic Group Of Hotels( 4 star Hotel)
Imphal, Manipur
10.2012 - 09.2017
- Banquet sales: understanding guest requirements and budget accessibility; promotion of new and highlighted services; coordination with respective departments to plan for subsequent resource allocation viz
- Menu planning, services and human resource, to ensure a pleasant and satisfactory guest experience
- Also responsible for scheduling upcoming events and marketing plans, securing contracts and deposits and fixation of respective event prices
- Communicate corporate objectives to various divisions to meet deadlines and adhere to company budgets to ensure maximum returns
- Promotion and in-depth explanation of room categories and services available to guest, training of staffs regarding room service and etiquette
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets
- Created, prepared and delivered reports to various departments
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Designed employee work schedules to address complete operational needs
- Checking a days arrival & check in, postings from varies outlets
- Audit running in the system,( During Night Manager)
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Client Relation Executive
Fresher Suit
11.2011 - 10.2012
- Carried out day-to-day duties accurately and efficiently
- Checking-in and checking out
- Guiding the guest to the rooms
- Telephone handling, etc.
Front Office Associate
Avalon Courtyard
08.2011 - 09.2011
- Greeted visitors and guest upon arrival, offered assistance and answered questions to build rapport and retention
- Processed and prepared documents such as C- Form for foreigners and expense reports
- Completed guest check-in and out processes
- Produced high-quality communications for internal and external use
- Telephone Handling, etc.
Education
Bachelor of Science (Zoology Honours) -
Manipur University
01.2011 - 04.2013
One year Diploma in Aviation, Hospitality, Travel and Tourism Hospitality Management - undefined
Sri Sanskar school of Etiquette and Career Development Pvt.Ltd., IGNOU, NOIDA, India
01.2010 - 04.2011
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Classic Hospitality Training Institute
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Sector Skill Council of NSDC (National Skill Development Corporation)
Skills
Internet handling
Excellent in using IDS Software (PMS)
Contract Negotiations
Workflow Planning
Business Administration
Loss Prevention
Customer Retention
Accomplishments
- Represented India under HAI (Hotel Association Of India) in International Tourism Mart held in November 2021, Nagaland.
- Retention Bonus of Rs. 30K from UNACCO Group(Elora Hotel Parent company) in 2022
- Special Bonus Of Rs. 25k from UNACCO GROUP 2023
- Best Attendance award -in 2011 Hospitality Diploma
- Encouragement certificate - Avalon Courtyard
- Best employee award Front Office - 2012-2013 at Classic Group Of Hotels
- Best Employee Award Front Office- 2014-2015.
- Expansion and management of 5 new restaurant outlets in different location between 2020-2022
Special Invitations
- Invitation as Hotel Association Of India representative to International Tourism Mart at Kohima-2021
- Guest Lecture: Moreh College, Hospitality Projects by Indian Army
- Skill Expert Hospitality : Samagra Shiksha Manipur
Skill Highlights
English - Speak, Write and Read, Hindi - Speak, Write and Read, Manipuri - Speak, Write and Read, Excellent in Communication & Interpersonal, Detail oriented, Leadership and team building, Financial skills and flexibilities etc.
Cooking, Running, Singing, socializing
Cooking: Indian, Manipuri and Chinese Cuisine
Exercise : try to work-out 5 days in a week
Singing: Love Singing while cooking and cleaning
Socializing: Never missed opportunity to attend any occasions and functions
Timeline
General Manager
Elora Hotel (Three star Hotel)
09.2019 - 11.2023
Hospitality Trainer
JCRE Skill Solutions
06.2018 - 09.2019
Regional Manager
Rabi Group of Company
10.2017 - 04.2018
Duty / Reservation Manager/ Banquet Sales
Classic Group Of Hotels( 4 star Hotel)
10.2012 - 09.2017
Client Relation Executive
Fresher Suit
11.2011 - 10.2012
Front Office Associate
Avalon Courtyard
08.2011 - 09.2011
Bachelor of Science (Zoology Honours) -
Manipur University
01.2011 - 04.2013
One year Diploma in Aviation, Hospitality, Travel and Tourism Hospitality Management - undefined
Sri Sanskar school of Etiquette and Career Development Pvt.Ltd., IGNOU, NOIDA, India
01.2010 - 04.2011
undefined
Classic Hospitality Training Institute
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Sector Skill Council of NSDC (National Skill Development Corporation)