Khemchand Velis
Sales Operations Specialist
Pune,MH
Summary
Results-driven Sales Operations Specialist with extensive experience in CRM management, data analysis, and process optimization. Proven ability to generate actionable insights through operational dashboards and reports, enhance sales forecasting models, and drive decision-making. Adept at managing sales territories, improving data integrity, and collaborating across teams to align sales analytics with company initiatives. Seeking a role to leverage expertise in data-driven strategies, process improvement, and stakeholder collaboration to deliver measurable business outcomes.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Client Delivery / Sales Operations Specialist
iResearch Services Pvt Ltd
07.2019 - Current
- Designed and generated weekly, monthly, and quarterly operational dashboards and reports to provide actionable insights and support decision-making.
- Ensured data quality and integrity by managing CRM contact records, resolving duplicate accounts, and monitoring sales data for improvement opportunities.
- Managed and deployed sales territories, optimizing account assignments to maximize team efficiency.
- Supported and trained Operations team members on tools, processes, and best practices.
- Conducted deep-dive analysis of sales metrics, addressing leadership's reporting questions and concerns with clear, actionable solutions.
- Developed and implemented best practices to align sales analytics with organizational goals and initiatives.
- Collaborated with cross-functional teams to enhance systems and tools, ensuring the sales team’s operational efficiency.
Sr Business Development Executive
XDBS Corporation
12.2018 - 06.2019
- Built and maintained strong relationships with new and existing clients, contributing to revenue growth and customer retention.
- Created and maintained comprehensive databases of prospective clients to support targeted sales strategies.
- Worked closely with sales and marketing teams to implement effective strategies tailored to client requirements.
- Analyzed client feedback to improve business solutions and enhance customer satisfaction.
Team Lead | Resolution Specialist
Amazon Development Center
08.2015 - 11.2018
- Provided timely and satisfactory resolution of customer inquiries related to orders, payments, and deliveries via email/chat.
- Managed and coached a team of 10–15 associates quarterly, driving productivity improvements and sharing best practices.
- Generated and analyzed performance reports, identifying areas for improvement and conducting one-on-one coaching sessions.
- Delivered refresher training on process knowledge and policy updates to ensure team compliance and efficiency.
- Evaluated team performance, delivered constructive feedback, and implemented improvement strategies.
Education
Bachelor of Engineering - Electronics and Telecommunication
Sinhgad Academy of Engineering
Pune, Maharashtra 08.2009 - 06.2014
Skills
Sales Data Quality & Integrity Management
Sales Forecasting & Deep-Dive Analysis
CRM Management & Salesforce Expertise
Sales process optimization
Operational Dashboards & Reporting
Process Improvement & Strategy Development
Team Leadership & Training
Advanced Excel/Google Sheets (Pivot Tables, Lookups, Data Sets)
Effective Communication & Stakeholder Collaboration
Certification
Sales Operations Specialist by Coursera
Timeline
Client Delivery / Sales Operations Specialist
iResearch Services Pvt Ltd
07.2019 - Current
Sr Business Development Executive
XDBS Corporation
12.2018 - 06.2019
Team Lead | Resolution Specialist
Amazon Development Center
08.2015 - 11.2018
Bachelor of Engineering - Electronics and Telecommunication
Sinhgad Academy of Engineering
08.2009 - 06.2014