Khijar Shaikh
Assist. Vice President IT Infrastructure
Summary
Experienced IT leader with over 20 years of expertise in digital transformation, infrastructure architecture, cloud, networking, and ERP systems. Adept at aligning technology strategies with business objectives, modernizing systems, optimizing costs, and leading cross-functional teams to achieve impactful outcomes. Skilled in driving operational efficiency, executing large-scale projects, and delivering seamless, scalable solutions that support organizational growth and innovation.
Overview
21
21
years of professional experience
9
9
Certifications
3
3
Languages
Work History
Assistant Vice President
SMFG India Credit
08.2024 - Current
- Directed the strategic design, management, and optimization of mission-critical IT infrastructure, maintaining a consistent 99.9%+ year-over-year system uptime, ensuring operational continuity and reliability.
- Architected and implemented a transformative IT modernization strategy, aligning technological advancements with business goals to drive long-term growth and competitive advantage.
- Spearheaded enterprise-wide digital transformation initiatives by replacing legacy systems with scalable, future-ready solutions, effectively enabling organizational expansion.
- Achieved substantial cost savings and system performance improvements through streamlining IT operations, infrastructure consolidation, and process optimization.
- Led high-impact cross-functional IT projects, consistently delivering on time and under budget while meeting organizational objectives.
- Established industry-leading IT governance frameworks, ensuring operational security, compliance, and alignment with corporate standards.
Senior Service Delivery Manager
Atos Global IT Solutions
11.2022 - 07.2024
- Led IT infrastructure operations for a $22M annual contract, managing hybrid environments across on-premises and cloud platforms to support 50+ critical applications, ensuring reliability and scalability.
- Defined and implemented digital transformation strategies, resulting in improved system performance and 15% cost savings through optimized vendor contracts and operational efficiencies.
- Directed cross-functional teams to implement ITIL-based service improvements, accelerating incident resolution, enhancing SLA compliance, and driving continual service enhancements to meet organizational goals.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
Senior Service Manager
Atos Global IT Solutions And Services
07.2021 - 11.2022
- Led cloud transformation initiatives, reducing infrastructure costs by 20% while enhancing system reliability.
- Designed tailored cloud solutions during pre-sales engagements, securing key contracts by aligning with client requirements.
- Implemented automation tools to streamline workflows, boosting efficiency and minimizing errors.
- Directed multi-disciplinary teams to execute projects on time and within budget.
Service Delivery Manager
Atos Global IT Solutions And Services
01.2020 - 07.2021
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
Cloud Transition Manager
Atos Global IT Solutions And Services
05.2017 - 12.2019
- Directed the transition of 120+ FTEs and business processes from legacy systems to cloud platforms, achieving seamless operations with minimal downtime through meticulous planning and execution.
- Developed comprehensive transition plans and collaborated with stakeholders to define objectives, ensuring timely completion of multiple simultaneous transitions with minimal business disruption.
- Applied analytical and problem-solving skills to identify inefficiencies, recommend optimizations, and address challenges, ensuring successful integration of new systems and processes.
Cloud Service Manager
Atos Global IT Solutions And Services
01.2014 - 04.2017
- Oversaw global cloud services, resolving escalations and maintaining SLA adherence across diverse client portfolios.
- Championed Lean methodologies to optimize service delivery processes, reducing cycle times and improving customer satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
VMware SME
ATOS IT Services And Solutions
09.2011 - 12.2013
- Enhanced system performance by optimizing VMware configurations and settings.
- Collaborated with cross-functional teams to deploy, upgrade, and maintain VMware infrastructure effectively.
Service Leader
Logica Cmg Private
06.2010 - 09.2011
- Improved customer satisfaction by addressing concerns promptly and mentoring junior team members, fostering a culture of continuous improvement in service delivery.
- Managed a team of service representatives, ensuring consistent quality and identifying areas for improvement through audits and feedback analysis to enhance company-wide service standards.
- Transitioned VMware infrastructure support to remote delivery centers, achieving significant cost efficiency while maintaining high service quality and client trust.
Senior Consultant
Capgemini Technology Services
02.2008 - 05.2010
- Delivered datacentre support with Windows and VMWare technologies for North American pharma clients, ensuring compliance with IT governance frameworks.
Systems Engineer
Siemens Information Systems
05.2005 - 01.2008
- Managed Exchange Administration and supported ISO27K and SOX audits.
FMS Engineer
PCS Technology Ltd
05.2004 - 04.2005
- Delivered server and end-user support
- Point of contact for VIP stakeholders, maintaining high customer satisfaction.
Education
Bachelor of Arts - Political Science
Dnyansadhana College
Mumbai, India 04.2001 -
Skills
Stakeholder Collaboration
Digital Transformation
IT Service Management
IT Operations Management
Project Management
Budget Planning and monitoring
Transition and Transformation
People Management
ITIL Process Management
Change Management & Analytical Thinking
Problem Solving
Certification
Strategy and Business Leadership program, HEC Paris University
Accomplishments
- Turned account around from detractor to promoter, improving CSAT & Deep Insight Survey.
- Awarded for customer transition on Cloud and complex technologies
- Orchestrated transition of 120 FTE business from On-Prem to various cloud platforms
Timeline
Assistant Vice President
SMFG India Credit
08.2024 - Current
Senior Service Delivery Manager
Atos Global IT Solutions
11.2022 - 07.2024
Senior Service Manager
Atos Global IT Solutions And Services
07.2021 - 11.2022
Service Delivery Manager
Atos Global IT Solutions And Services
01.2020 - 07.2021
Cloud Transition Manager
Atos Global IT Solutions And Services
05.2017 - 12.2019
Cloud Service Manager
Atos Global IT Solutions And Services
01.2014 - 04.2017
VMware SME
ATOS IT Services And Solutions
09.2011 - 12.2013
Service Leader
Logica Cmg Private
06.2010 - 09.2011
Senior Consultant
Capgemini Technology Services
02.2008 - 05.2010
Systems Engineer
Siemens Information Systems
05.2005 - 01.2008
FMS Engineer
PCS Technology Ltd
05.2004 - 04.2005
Bachelor of Arts - Political Science
Dnyansadhana College
04.2001 -